Supv Customer Charged Services at Avangrid in Orange, Connecticut

Job Description:

Position Information


Location: Orange, CT


Salary Range: $92,100 - $115,200


Schedule: Office - On Site


Recruiter: Cynthia Harrall



Purpose:



Provides both administrative and field supervision to bargaining unit Service Technicians; resolves customer complaints; responds to emergency situations and established positive working relations with
other operations related departments.



Key Responsibilities:



Supervises daily activities of field personnel responsible for the repair of and safe operation and installation of customer gas equipment, including compliance of various codes related to gas appliances.


Develops and promotes a high standard of work by coaching and monitoring service technicians.


Responds to all emergency situations as needed, and provides on-call/service center coverage as scheduled.


Collaborates with contractors, builders, and fire officials regarding the administration and compliance of federal safety standard.


May also be responsible for dispatch operations and assigning field crews to perform service work.


Trains and advises customer service staff on billing and service functions.


Responsible for daily payroll records and monitors various activities of customer service meter programs.


2-4 years of experience with gas utilization equipment required.


Gas industry operations experience is required.


Technical knowledge in gas utilization, pipe product, appliance parts and customer service skills



Qualifications: (minimum qualifications for assignment to this job)



Education: High School Diploma Experience:
Associate's degree is preferred.


Administrative, communication and decision-making abilities. Strong leadership/managerial skills.-


Must be available 24/7



Certifications:



-HVAC certification is desirable
-PST (Public Service Technician) or better 13 Years


Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives, as assigned by the supervisor.


Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.


#LI-OFFICE; #LI-CH1



Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law. If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables



Job Posting End Date: