Job Description:
Who Are We?
Nestled in the heartland, DICKEY-john is at the center of the agricultural marketplace. With more than 60 years of helping farmers produce higher yields to feed the world, DICKEY-john is proud of our heritage and our contributions. As a part of the TSI Incorporated family, DICKEY-john employees also provide support for TSI solutions. TSI's vision to create a better world by helping to protect people, products and the environment is seen and experienced at all facilities, including our Auburn, Illinois DICKEY-john facility.
Tech Support Represent I at DICKEY-john
Provides direct customer support for DICKEY-john products. Position requires communication with end producers, distributors, dealers, and OEMs by phone, email, or in person concerning equipment problems. Onsite installation or troubleshooting complex electromechanical systems required. Position performs validation testing on newly developed products and communicates findings. Position requires customer interactions via on-site training or trade shows.
What Will You Do?
- Provide pre- and post-sales technical and application advice to customer, sales personnel, representatives, and distributors via phone, fax, email, and in person.
- Perform in-field customer service calls to address customer satisfaction issues.
- Perform custom installations on new products for field testing.
- Provide feedback to other internal functions on the performance of DICKEY-john products in the field.
- Maintain log of incoming customer calls.
- Follow up with customers to resolve problems.
- Travel required for shows and promotions, service training, field service and service visits with little or no advance notice.
- Explain DICKEY-john policies, processes and requirements to customers as required.
- Follow all safety guidelines and report unsafe conditions.
- Conduct verification and validation testing of products in development.
- Conduct basic product training sessions for customers and distributors.
- Represent DICKEY-john at industry trade shows. Perform product demonstrations as required.
- Assist end-users and channel partners with product selection and provide replacement recommendations for obsolete products.
- Read, review and proof technical diagrams and manuals as needed.
- Repair electronic, hydraulic, and pneumatic systems.
QUALIFICATIONS
Education
Required:
- High School Diploma
- One plus year of experience in agriculture or customer contact related positions
- A.A.S. in Agriculture, Electronics, or related field
Experience
Required:
- Strong interpersonal, organizational, communication, and problem solving skills.
- Demonstrated ability to troubleshoot and correct electromechanical process problems.
- Direct customer contact or support experience.
- Practical knowledge of farming practices.
KNOWLEDGE
Required:
- Basic knowledge of agricultural equipment, practices, and systems.
- Basic knowledge of electronics, hydraulics, pneumatics, and electrical systems.
- Working understanding of precision agriculture including GPS.
- Working knowledge of electronics, hydraulics, pneumatics, and electrical systems.
Work Environment & Physical Demands
Work is typically performed in a standard office setting working at a desk or table on a level surface. Air quality and noise levels are within normal limits. Eye protection is usually not required. Under normal conditions, exposure to excessive noise, dust, humidity, and fumes is rare. Individual may be required to work more hours than normally expected during a regular workweek depending on workload and deadline requirements. Must be able to lift 50 pounds unassisted. Work in an outdoor environment for extended periods of time.
Position Type/Expeced Hours Of Work
This is a full-time position, and hours of work and days are Monday through Friday, 7:00 a.m. to 5:00 p.m.This position occasionally requires long hours and weekend work.
Travel
Up to 25% travel.
What Can We Give You?
At TSI/DICKEY-john, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day: We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeterias:Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria's employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.
Benefit Offerings: Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.
Flexible Work Arrangement:TSI/DICKEY-john employees can expect to have work-life balance, vacation, sick time, 8 paid holidays, bereavement leave, maternity/paternity leave, and more.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/M/W/Vet/Disability#CB
DICKEY-john manufactures monitors, controllers, moisture testers, ground speed sensors, and a variety of other systems used in agricultural, public works, and analytical markets. Customers range from individual farmers to original equipment manufacturers (OEMs). No matter what the size, the expectations are the same: a cost-effective, technologically advanced, precision product. Visit our products at https://www.dickey-john.com/
Nearest Major Market: Springfield
Job Segment: Technical Support, Electrical, Outside Sales, Air Quality, Agricultural, Technology, Engineering, Sales, Agriculture
