Sr Depot Repair Technician at Thermo Fisher Scientific in Tewksbury, Massachusetts

Posted in Other 8 days ago.





Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials



Job Description





How will you make an impact:




Our team unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals - quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most - delivering answers and innovations that save and improve lives. The Sr. Depot Repaid technician will play a key position in the success of our team y providing maintenance, repair, and calibration equipment solutions. In turn this is a fantastic opportunity for future career development and growth in our organization.




Location: Tewksbury, MA





Hours: Mon-Fri 8am-5pm




What will you do:




  • Collaborate with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.

  • Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.

  • Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).

  • Follow all applicable Standard Operating Procedures (SOP's) and Reference Standards associated with Depot Service and Calibration Laboratory operations.


Education:



  • A High School Diploma or GED equivalent is the required minimum education.

  • Technical school preferred.



Experience:




  • Preferred: +1 Year experience in a technical role

  • Required: Valid drivers' license

  • Preferred: Service repair and/or calibration experience

  • Preferred: Experience in customer service



Knowledge, Skills, Abilities:




  • Outstanding analytical capability and problem-solving skills

  • Ability to work in a team environment and influence others to achieve results

  • Self-motivated with bias for action

  • Excellent interpersonal and persuasive communications abilities

  • Substantiated capability to optimally negotiate and close business

  • Evidence of professional presentation skills

  • Outstanding follow-up, time management skills, and interpersonal skills

  • Ability to operate independently, with initiative, and good business judgment

  • Strong digital literacy including an understanding of Windows, Word, Excel and Access

  • Ability to learn and develop new processes within our CRM application

  • Experience within an accredited (ISO 17025) Calibration Laboratory a plus



Physical Requirements / Work Environment




  • Ability to travel overnight up to 20%

  • Ability to travel locally to customer sights as needed

  • Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.

  • Prolonged periods of sitting required.



What We Offer





Compensation



  • Competitive Hourly Pay Rate

  • Additional shift differential for 2nd shift and 3rd shift positions

  • Annual performance-based bonus

  • Annual merit performance-based increase



Excellent Benefits




  • Benefits & Total Rewards | Thermo Fisher Scientific

  • Medical, Dental, & Vision benefits-effective Day 1

  • Paid Time Off & Designated Paid Holidays

  • 401K

  • Tuition Reimbursement

  • Employee Referral Bonus

  • Career Advancement Opportunities


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