Customer Service Representative at Roth Staffing Companies in Tustin, California
Posted in Other about 8 hours ago.
Job Description:
Great Opportunity for those passionate about customer service! We are looking for seven (7) Customer Service Reps to work 5 days a week, including both Saturday and Sunday, with 2 days off during the week Hybrid schedule. Saturday and Sunday will be worked at home along with both Monday and Friday if working those days. In office days will be in the Tustin (92780) office Tuesday, Wednesday, Thursday if scheduled to work any of those days. $22/hr
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.
- Handle inbound and outbound calls related to maintenance and various resident request involving their account
- Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
- Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.
- Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
- Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems
- Answer a high volume of calls with the goal of resolving the residents needs
- Coordinate with the internal departments to find solutions and resolve matters
- Ability to learn multiple computer software systems and accurately input information into the database
- Ability to work cohesively with co-workers both within and outside of the department
- High school diploma or equivalent experience
- Previous customer service or call center experience is a plus.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with a positive attitude.
- Strong problem-solving and decision-making skills.
- Strong work ethic and motivated by accomplishment and success of the team and company
- Highest level of integrity and transparency
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
