Medical Assistant-Administration surgery at Nemours in Wilmington, Delaware

Job Description:

The Medical Assistant (MA) is an important liaison between the patient/family, provider, and other care team members. The MA is responsible for coordinating patient flow by assisting in clinical data collection and review for patient intake, ensuring the appropriate information is available to the provider, and entering pertinent history in the medical record. The MA performs and assists with clinical procedures in accordance with divisional/department responsibilities as directed by the provider and per protocol. The MA is cross trained to perform designated business processes associated with an outpatient visit ensuring that all demographic and financial information is accurate. The MA acts as a resource and provides cross coverage as needed, as well as serves as a coach and mentor to new medical assistant associates.

Essential Functions:

• Obtain and document height, weight, head circumference and vital signs
• Documents reason for visit, chief complaint and initiates orders defined by the use of smart sets as appropriate for scope of service and Nemours' protocol.
• Performs phlebotomy to obtain blood specimens. Transcribe, collect, label and arrange for transportation of specimens.
• Assist with patient examination/treatment.
• Perform and document point of care testing.
• Administers and documents vaccines and approved medications as defined by policy as ordered.
• Operate required medical equipment.
• Accepts delegated tasks from nursing colleagues within their scope of service to assist in the flow of patient care.

• Make confirmation calls that are not completed by automated systems to ensure all visits are in "confirmed" status prior to visit or per Department protocol.
• Responsible for ensuring all patient insurance information is loaded and up to date prior to appointment via online verification of benefits. This includes plan information, subscriber, and copay data be entered into the patients chart.
• At the time of patient check-in, while maintaining patient confidentiality and HIPAA requirements:
• Confirm all patient personal demographic information
• Confirm patient identification with two identifiers
• Confirm legal guardianship
• Confirm referral information for patient visit, if applicable
• Prepare, completed and/or collect consents and all other required documents
• Scan insurance cards and other important documents
• Collect and post co-pays and past due balances
• Achieve Registration Accuracy according to annual goal.
• Schedule follow-up appointments utilizing iGuide to determine participation, if appropriate.

Requirements:

• High School Diploma
• Successful completion of an accredited Medical Assistant Program or certification as a medical assistant through an alternate pathway
• BLS from American Heart Association within three months of employment and continue to maintain as required.
• Preferred Medical Assistant Certification: acceptable certifications are Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), National Certified Medical Assistant (NCMA) and Clinical Medical Assistant (CCMA).
• 1-3 years of job related experience