Systems Engineer - Infrastructure at Lonza Biologics Inc. in Portsmouth, New Hampshire

Job Description:

Today, Lonza is a global leader in life sciences operating across five continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is dedicated people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Location: Portsmouth, NH Hybrid (2 days/week remote after onsite training is complete)

The Systems Engineer will support ongoing Lonza operations through technical assistance as it relates to computerized systems infrastructure for process automation and QC laboratory systems. This person provides a technical resource to operations customers to ensure that systems are designed and operating to meet production needs.

Key Responsibilities:

• Learns to recognize potential issues or technical problems and tackle these under guidance of supervisor


• Assist with the planning and execution of plant projects involving computerized infrastructure changes and process improvements


• Provide infrastructure support (servers, networks, workstations, storage, and client devices) for Automation, Business Analytics, Quality Control, and any other information systems used to support Operations.


• Maintain system integrity and identify performance and security improvements


• Utilizes colleagues, system documentation, and support contracts to solve complex problems


• Participate in an on-call rotation to provide after-hours support to resolve issues outside of normal business hours


• Continuously aware of new methodologies pertinent to information systems and is able to introduce them with limited supervisory input


• Contributes to design of new applications and solutions


• Execute test scripts (design, execution, simulation, etc.) with support and guidance from supervisor


• Own change requests and participate in all aspects of the change control system


• Learn, understand and follow 21 CFR Part 11 regulations


• Assist the Quality department with deviation investigations


• Participate in RCAs as Operations Information Systems (OIS) representative


• Review/revise OIS and Manufacturing-related, SOP’s, Functional Specifications, and work instructions, as a result of CAPA, equipment/process changes, error prevention activities, etc.


• Remain up to date on all assigned training activities

Key Requirements:

Bachelor’s degree preferred, or significant related work experience accepted. Preferred areas of study: Computer Science, Information Technology or an applicable Engineering field.

Experience developing technical documentation for networks and information systems

Experience with: servers, storage, network and related infrastructure fundamentals; operating systems; Windows and Linux; deployment applications; Symantec Ghost, Acronis; programming languages; VB Script, .Net, and SQL preferred; Cisco and 3Com network switching and network monitoring utilities; and/or with Citrix Metaframe or Microsoft Terminal Services.

Ability to think critically and logically.

Proficient with Microsoft Office Suite with focus on Outlook, Word, and Excel

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.