Director of Brokerage Operations - Paid Relocation to Richmond, VA at RXO in Chicago, Illinois

Job Description:

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

This role offers relocation assistance to Richmond, VA and must be performed onsite full time. Remote or Hybrid candidates will not be considered.

As a Director, Operations in Brokerage at RXO, you will provide leadership for our brokerage products, act as the functional lead for strategic development within the overall market and enhance and grow new business opportunities with established customers. We’ll count on your skills and years of experience to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations, and a bright future for yourself and RXO.

What your day-to-day will look like:

• Direct and manage all brokerage services within the branch, including but not limited to, full truckload (FTL), less-than-truckload (LTL), and intermodal operations.


• Drive revenue growth by developing new customer relationships and supporting Sales in onboarding new clients.


• Oversee branch financial performance, including P&L management, budgeting, and cost control, to meet or exceed profitability targets.


• Ensure operational efficiency and compliance with all laws, regulations, and company processes.


• Maintain strong carrier and vendor relationships, ensuring alignment with pricing, service standards, and RXO's strategic goals.


• Lead and develop sales and operations teams to meet individual and branch KPIs.


• Analyze performance metrics and implement data-driven decisions to optimize operations and enhance profitability.


• Develop and implement new product and service offerings in response to customer needs.

What you’ll need to excel:

At a minimum, you’ll need:

• 7 years of experience in a 3PL or freight brokerage environment, with a strong background in transportation logistics.

It’d be great if you also have:

• Bachelor’s degree in supply chain, Logistics, or related field.


• 10+ years of experience in transportation management, including freight brokerage operations


• Expertise in P&L management, budgeting, and financial oversight


• Proven leadership in managing sales, operations, and administrative teams.


• Strong track record in driving revenue growth and meeting profitability targets.


• Willingness to travel occasionally between branches and corporate headquarters.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay


• Health, dental and vision insurance


• 401(k) with company match


• Life insurance, disability


• Employee Assistance Program (EAP)


• Paid time off


• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .