At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a Technology Director to lead Customer Service Management within Branch Systems and Transformation Technology (BSTT). This role will focus on delivering commitments aligned to enterprise strategic priorities for the Branch Systems and Transformation line of business, including modernization of our servicing platforms. Customer Service Management (CSM) will deliver a modern, seamless, and consistent experience for our bankers and customers for all assisted servicing transactions. A new integrated desktop will provide an effortless employee experience via a unified, simplified, and modern desktop experience.
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Manage a team of engineering managers and engineering leads
Focus on delivering commitments aligned to enterprise strategic priorities
Lead large-scale modernization initiatives, including transforming legacy systems, migrating to cloud environments, and implementing microservices or other modern architectures
Engage with cross-functional leaders to align technology initiatives with business goals, ensuring technology supports the broader organization
Serve as a liaison between technical teams and business stakeholders, translating business requirements into technical solutions
Guide development of actionable roadmaps and plans
Identify opportunities and strategies for continuous improvement of software engineering practices
Set risk management guidelines and partner with stakeholders to implement key risk initiatives
Establish communication and training plans for technology rollouts, ensuring all stakeholders understand the impact and benefits of new initiatives
Develop strategies for hiring engineering talent
Manage allocation of people and financial resources for Technology Strategic Leadership
Develop and guide a culture of talent development to meet business objectives and strategy
Lead implementation of projects and encourage engineering innovation
Collaborate and influence all levels of professionals including more experienced managers
Interface with external agencies, regulatory bodies or industry forums
Required Qualifications:
8+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of Management experience
Desired Qualifications:
Experience building and fostering collaborative relationship with business partners and stakeholders
Experience with project delivery and business execution
Demonstrated ability to challenge existing processes and drive change management culture across the team
Ability to work in a matrix environment and managing multiple competing priorities
Prior experience as an engineering manager leading application development / software certification
Experience managing large technology development efforts within a major line of business
Ability to communicate powerfully and prolifically with experience communicating complex technical information and value/impact in simple terms to senior and executive leaders
Job Expectations:
Ability to travel up to 10% of the time
Ability to work a hybrid schedule in a listed location 3 days per week on-site/in office and 2 days per week remote.
100% remote work option is not available
Locations:
300 S. Brevard St., Charlotte, NC
2600 S Price Rd., Chandler, AZ
3075 Loyalty Circle, Columbus, OH
Pay Range:
For NC locations only: $207,900 - $431,900 USD Annual
Benefits:
Information about Wells Fargo's US employee benefits
Information about Wells Fargo's International employee benefits
Posting End Date:
13 Dec 2024
* Job posting may come down early due to volume of applicants
Posting End Date: 12 Dec 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.