Senior Community Director at ConcordRENTS in Kissimmee, Florida

Job Description:

ConcordRENTS is a distinguished leader in providing a quality and customer-centric property management experience with a focus on affordable and market rate multifamily communities throughout Florida. Our continued success is based upon our exceptional team members.

Join ConcordRENTS to advance your career while working for a company with over a 30-year history investing in maintaining our community and our team members while also enjoying industry-leading starting wages. In addition, we offer rental discounts ranging from 20% to 50% at participating communities for select team members.

Our team members' commitment to the company is strengthened by ConcordRENTS belief that everyone has a right to earn a living wage and prepare themselves for a secure retirement. ConcordRENTS is proud to make continued investments in our valued team members by offering a rich 401-K program that includes a company match of up to $5,250 per year. Our 401-K program offers a company match of 150% on the first 3% invested by an eligible team member, with additional matching up to $5,250 annually.   

Team members joining us with industry experience sometimes cite lack of investment by their previous organizations as a motivating reason to make a career change. Our management approach is to maintain the value and integrity of our communities while demonstrating exceptional customer service. This philosophy is accomplished by building relationships with our residents while providing them with a quality housing experience without the concern of whether the community can afford a repair. Ultimately, we measure the value of our performance based on the satisfaction of our residents.

ConcordRENTS recognizes that the spirit of teamwork and community is the true key to our growth as a company. Our legacy is propelled by the ability to meet the needs of a changing market and to stay ahead of the competition, making ConcordRENTS a meaningful place to work.

As the leader of one or more apartment communities, this individual is responsible for developing a successful team that provides exceptional customer service to our future and current residents.

This position is right for you if you have the desire to achieve the goals of the community by managing the administrative operations, as well as ensuring the condition of amenities and apartment homes meet Concord's high standards.

This candidate must have the ability to identify and execute marketing strategies to achieve occupancy and financial objectives. Must have extensive knowledge of landscape and agronomic requirements to ensure the community's curb appeal is maintained at an exceptional level.

Candidates will have experience with rent collections and analyzing reports critical to property operations. Must have the desire and ability to address residents customer service needs through clear, decisive and caring communication. Have the ability to work independently with a sense of urgency and are solutions oriented. This individual must have the aptitude to become proficient with industry leading technology in order to efficiently handle community demands. Qualified candidates must have demonstrated organizational skills in order to prioritize daily schedules.

Pay for this position is commensurate with experience of candidate.

ESSENTIAL FUNCTIONS:

• Demonstrates a willingness to learn and excel towards mastery of job responsibilities as well as demonstrate initiative by taking on challenging assignments.


• Interview and recommend hiring of office, leasing and maintenance staff. Create staffing schedules to coincide with anticipated work requirements. Monitor work quality and quantity to ensure it adheres to standards established by Concord. Counsel and coach employees, appraise their performance, and develop effective, efficient, and harmonious teams. Development of team members to achieve career advancement. Continued demonstrated proficiency toward recruitment efforts as a representative for Concord and a dedicated focus to bench building.


• Achieves thorough knowledge of area competitors along with development and maintains awareness of any changes that would impact the property’s position in the market, including visiting the competitive set 1-2 times annually. Responsible for all aspects of leasing and marketing to local businesses and prospective residents, and to successfully renew leases for current residents.


• Establish and maintain effective communication with residents to aid in addressing resident-related damages, policy violations, past due accounts and collections by monitoring collect dashboard for NSFs while ensuring applicable fines and damage fees are collected.


• Create purchase orders and verify goods and services are received by performing received function in Yardi’s system.


• Develop an understanding of the components of the financial statements and how property performance can impact each line item. Participate actively in the development and completion of variance reports, projections and budgets. Work with supervisor and support departments to adhere to financial budgets and projections related to revenues and operating expenses. Set occupancy goals, propose rent and security deposit increases when market bears, work with the PHA (Public Housing Agency) team and VRD to identify strategies to increase PHA voucher holders and recommend capital improvements for each assigned community.


• Ensure that property maintains consistently appealing appearance. Routinely walk the property to determine, communicate and monitor items requiring attention. Monitor maintenance activity to ensure that units are ready for occupancy in keeping with schedules and inventory requirements. Work with Maintenance Manager and Regional Maintenance team to implement maintenance programs, including quarterly preventative maintenance, to maintain the value of property assets.


• Work with Maintenance Manager and Regional Maintenance team to identify local contractors to obtain service and capital improvement proposals. Recommend contractors for performing these services while utilizing RealPage Vendor Credentialing and the Contract Database for obtaining vendor and contract approval. Oversee and manage work completed by contractors to ensure adherence to agreed upon specifications.


• Represent the organization to residents, prospective residents, staff, and the community. Develop, communicate, execute, and engage staff in providing exceptional service to prospects and residents. Ensure that residents’ concerns and service requirements are resolved with urgency, quality, and service consistent with policy and performance expectation.


• Coordinate leasing staff to work with prospects and residents to obtain documentation needed to support their application for residency or recertification.


• Complete Accounting Month End and Procure to Pay Checklist, other required checklists, and other administrative work for the community to include uploading documents to the Document Center.

Knowledge and Experience

• General knowledge of Low Income Housing Tax Credit (LIHTC) requirements and Section 8 rent subsidies.


• Thorough knowledge of property management, Yardi Voyager software and basic accounting principles.


• Extensive knowledge of landscape and agronomic maintenance.


• A college degree or industry certification courses with a focus on management is preferred.


• Proven business acumen with leadership abilities demonstrated throughout a career.


• Strong customer service and verbal and written communication skills are required.


• Leadership is exhibited at all levels within an organization. The preferred candidate will demonstrate their leadership abilities not only in this role but throughout their career with Concord.


• 4-year degree preferred but could be substituted for relevant work experience.


• Minimum of three years’ experience in property management, with property leasing, resident services, and managing the physical assets of a community required.


• History of work experience in problem resolution.


• Exceptional customer service work history.


• Ability to speak, read and write English for safety and productivity reasons.

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