Patient Service Representative at Excelsior Orthopaedics in Amherst, New York

Job Description:

Job Summary

The Patient Service Representative (PSR) is the first point of contact for our patients entering the building. Our PSRs are responsible for ensuring our patient experience is truly one-of-a-kind; offering incredible customer service at all time. You will perform a wide variety of duties related to the reception and registration of patients. The position may require some evenings and Saturdays.

Duties and Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.


• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information; may explain insurance eligibility criteria and explain coverages to patient.


• Collect copays, balancing cash drawer, and logging weekly/monthly totals.


• Collect past due monies due to Excelsior.


• Verify insurance three days out from HealtheNet. Ensure insurance verification quota met daily.


• Remain flexible in work assignments as patient numbers vary and doctors schedules change often.


• Act as a liaison between the patient and the billing department regarding billing issues for patients.


• Pull registrations through the patient portal.


• Apply knowledge of medical terminology, specifically orthopedic terminology.


• Proficiency in EMR and practice management computer programs.


• Perform other duties as assigned.

Requirements and Qualifications

• Associates degree preferred; HS diploma or GED required.


• 2+ years medical office experience; patient registration experience desired.


• EMR experience required; MEDENT preferred.

Physical Demands

• Manual and finger dexterity and eye-hand coordination to enter data and operate office equipment.


• Corrected vision and hearing within normal range to observe and communicate with patients, providers, and staff.


• Frequently remaining in a stationary position, often sitting for prolonged periods working on a computer, telephone, copy/fax machine, and other office equipment.


• Occasional standing and walking required.


• Occasional lifting and carrying items weighing up to 10 pounds.