Assistant Community Manager at Carter-Haston Real Estate Services, Inc. in Charlotte, North Carolina

Job Description:

Employment Philosophy
Carter-Haston places the highest emphasis on our culture of taking care of people. Our culture begins with a commitment to care for each other and is the foundation for developing positive relationships. We believe our success has been built upon our responsiveness to these relationships and our ability to act upon them with integrity. To help guide us towards this goal, all members of Carter-Haston team follow a management approach rooted in the core principles of the 5 Basics and 5 Ps, ensuring excellence in property management.
The 5 Basics

Community Appearance
Intentional Presentation
Exceptional Homes
Prompt Attention
Resident Satisfaction

The 5 Ps

Personality
Purpose
Passion
Preparation
Participation

Carter-Haston is an Equal Opportunity Employer and a Drug Free Workplace and complies with ADA regulations as applicable.
Responsibilities?

As an Assistant Community Manager, you are responsible for assisting the Community Manager with managing the day-to-day operations of your assigned community, exemplifying Carter-Haston's management philosophy based on our Five Basic Fundamentals of Successful Property Management, and maintaining resident accounts
Responsible for collecting and posting rent payments and fees; collecting and managing delinquencies; and enforcing policies and procedures outlined in the lease to maximize revenue for the community
Assist in updating and maintaining records for move ins/outs, application status, traffic activity, closing rations, and others as assigned
Act as the on-site supervisor in absence of the Community Manager by delegating daily work, coordinating maintenance tasks with the Maintenance Supervisor, and manage the daily operations of the community in compliance with company policies and procedures
Assist with developing and tracking social media campaigns and marketing strategies
Conduct prospective community and apartment tours as needed
Manage the eviction process by following preestablished company procedures
Participate and document property inspections (grounds, common areas, parking lots, move ins/outs, make-readies, annual inspections, etc.)
Deliver consistent excellent customer service that yields guest satisfaction through positive ratings and community reviews
Promote resident satisfaction and retention by following established industry standards and company policies
Manage the renewal process for current residents