Customer Success Coordinator at The Judge Group Inc. in Pleasant Prairie, Wisconsin

Job Description:

Location: Pleasant Prairie, WI

Salary: $20.00 USD Hourly - $27.00 USD Hourly

Description:

Job Summary: The Customer Care Coordinator will be responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a proactive approach to problem-solving, and the ability to work effectively in a fast-paced environment.



Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Provide feedback and suggestions to improve customer service processes.
• Assist in training new customer care team members.
• Monitor and report on customer service metrics and trends.

Qualifications:

• High school diploma or equivalent; a bachelor's degree is preferred.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively.
• Proficiency in customer service software (Epicor I-Scala preferred) and Microsoft Office Suite.
• A positive attitude and a commitment to providing outstanding customer service.

Contact: pbyrne@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now