Customer Service Representative III, Endoscopy (Duluth GA) at Medtronic in Duluth, Georgia

Job Description:

We anticipate the application window for this opening will close on - 18 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Career growth and development is about learning and stretching yourself to grow your expertise and navigate your career. Medtronic offers award-winning programs to accelerate your development and growth. Our size, scope and market leadership give you the chance to explore career opportunities -and grow as we grow. To learn more about how we support your journey Click Here

The Customer Support Representative will work with hospitals, clinics, customers, patients, and Medtronic sales reps to fulfill orders. You will interact with multiple internal business partners in supply chain, compliance, finance, and others to achieve shared goals. You will manage order-fulfillment by coordinating orders submitted by phone, email, fax, and electronic methods. Your ability to navigate between multiple technology tools, and learn SAP, an Enterprise Resource Planning System used world-wide, will ensure your success. Our customers and sales reps will rely on you to provide solutions to problem situations, ensuring we deliver service designed to meet patients' needs.

Additional Position Information:

• The work hours for this role are 9:00am-6:00pm Eastern Time. Overtime may be required during fiscal quarter end and as needed to address high workloads.


• This position will be hybrid, 4 days onsite and 1 day remote and employees must reside within a two-hour driving distance, and be able to commute to Duluth, GA site.

Responsibilities may include the following and other duties may be assigned.

• Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets, and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary, may connect customers to appropriate support or field staff.


• May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.


• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.


• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.


• Perform other duties as assigned

This role is an on-site position that must report to Duluth GA facilities

Must Have: Minimum Requirements

• Minimum of 4 years of relevant experience

Nice to Have

• Previous customer service experience in the medical device industry with contracts, leases, loaners, large capital sales, and


• Prior knowledge of Medtronic products and therapies


• Excellent customer service skills and motivation to understand customers' needs and deliver efficient solutions


• Ability to work well and provide great customer service in high pressure situations with a positive and professional demeanor


• Skilled at computer navigation; ability to work in multiple applications simultaneously


• Proficiency working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)


• Strong communication skills; clear and effective written and verbal


• English fluency; reading, writing and speaking at professional levels


• Previous experience with SAP and Saleforce.com (SFDC)


• Excellent verbal & written communication skills


• Computer literacy (MS-Office Outlook, Excel, Word)


• Strong sense of responsibility and flexibility to take on additional tasks when required


• Able to prioritize and work under pressure / cope with stressful situations


• Customer-focused & service-oriented

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$40,400.00 - $60,600.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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