Supervisor Credit & Collections at Crown Castle in Charlotte, North Carolina

Job Description:

 Position Title:  Supervisor, Credit & Collections (M1)

 

Role

The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required.  Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team.  The position reports to the Manager of Credit and Collections.

 

Resposibilities

• Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices.


• Provide coaching and training, to team members to ensure timely resolution of collectability concerns


• Provide analysis and feedback to manager explaining variances in cash trends by payer.


• Collection calls/emails to customers; Identification and resolution of issues.


• Analyze customer invoices according to the contract.


• Cash applications and adjustments to specific accounts as provided by Treasury backup.


• Ability to utilize CRM (Customer Relationship Management) tool.


• Actively participate in the training and mentoring of staff, while creating a team approach to work flow.


• Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.


• Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility.


• Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.


• Gather credit and/or collections reference information, as needed.


• Credit Analysis for existing accounts, as requested.


• Complete ad hoc projects as assigned by the Manager of Credit and Collection.


• Proven ability to manage competing priorities under tight deadlines.

 

Expectations

• Must have strong general knowledge of billing and collections process cycles


• Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills


• Must be a resourceful, proactive problem solver.


• Have the ability to work well under pressure while maintaining a professional and positive demeanor.


• Demonstrated ability to effectively lead and motivate a team


• Ability to work effectively in a matrix organization


• Able to handle confidential information and exercise good judgment


• Strong negotiation skills

 

Education/Certifications

• 4 year college degree preferred, but not required in Accounting, Business or equivalent experience.

 

Experience/Minimum Requirement

• 3 plus years in a supervisory role managing a team


• Experience in a multi-functional role and using multi-company accounting software package


• 5 plus years of experience in an Accounting/Finance environment

 

Organizational Relationship

 

Reports to: Manager Credit & Collections

 

Title(s) of direct reports (if applicable):  Credit and Collections Analyst

 

Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays.  On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. 

 

#Li-Hybrid #Li-IM1

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Accounting

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