Operations Manager at Sonesta Hotels International Corporation in New York, New York

Job Description:

Job Description Summary

Operations Manager is an important role to the hotel success. This is a managerial role that requires leadership skills and flexibility to support a number of areas in the hotel including Housekeeping and Front Desk. Will be required to work mornings, evening, weekends, and holidays

Job Description

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.


• Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.


• Responsible for the supervision of the security of cash, credit card transactions, and guest information.


• Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.


• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.


• Respond to guest complaints or concerns in a prompt and professional manner.


• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.


• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.


• Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest expectations.


• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties.


• Assist with scheduling and room cleaning assignments to ensure proper coverage.


• Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies.


• Monitor commercial laundry supplies and equipment to ensure they are sufficient and in working order.


• Manage procedures of lost and found items.


• Perform other duties as assigned.


• Ensure compliance with federal, state and local laws regarding health and safety services.

Qualifications:

• High School diploma or equivalent required.


• Two years of previous hotel experience required.


• Previous experience in managing a unionized workforce.


• Ability to speak, read, and write fluent English; other languages beneficial.


• Professional verbal and written communication skills.


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.


• Problem solving, reasoning, motivating, organizational and training abilities preferred.


• Experience with Microsoft Office and Opera systems.


• Frequently standing up, bending, climbing, kneeling, and moving about the facility.


• Carrying, lifting or pulling items weighing up to 50 pounds.


• Frequently handling objects and equipment.


• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Annual Compensation Range: $68,000 - $72,000

Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.