Product Servicing Specialist at Medline Industries, Inc. in Northfield, Illinois

Job Description:

Job Summary

JOB SUMMARY: Coordinate and facilitate the product servicing process providing support to customers, vendors and Division. Responsible for managing the entire product servicing cycle.

Job Description

MAJOR RESPONSIBILITIES:

• Coordinate the various stages of the service process between customers, sales, repair center, and division personnel. Provide troubleshooting and technical support to customers over the phone.


• Investigate customer/sales force complaints and servicing requests to assure they are appropriately addressed.


• Run servicing requests trending reports.


• Contact product manager/servicing facility for corrective/preventative actions.


• Issue replacements/credit orders/RFS as required for complaint resolution; notify sales reps/customers of investigation results.


• Coordinate servicing of product as required in response to complaints.


• Coordinate or perform evaluation of new products or products that require servicing.


• Evaluate the quality of company’s current services and identifying underperforming areas; recommend improvements.


• Cross-trained in all servicing divisions’ product line and procedures.


• Maintain repair records and conduct monthly repair analysis.


• Education - High school diploma or equivalent.


• Work Experience - At least 1 year of experience in Quality, Customer Service, or Engineering.


• Experience in working through details of a problem, overcoming obstacles and reaching a positive and successful solution through mathematical or systematic operations.


• Experience in processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.


• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.


• PREFERRED JOB REQUIREMENTS - Bachelor’s degree - At least 2 years of experience in Quality, Customer Service, or Engineering.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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