Customer Service Representative at Volt in Torrance, California

Job Description:

Volt is hiring for a Customer Service Representative in Torrance, California.


As a Customer Service Representative, you will:

• Communicate with customers by phone to address inquiries on orders, returns, shipments, and products.
• Receive and input orders via phone and fax into the system accurately.
• Contact customers proactively to inform them of any shipment delays or request additional information needed to process orders.
• Initiate tracers with carriers as necessary.
• Make adjustments or cancel orders/backorders as requested by customers.
• Process replacement orders to correct errors (e.g., shortages or incorrect items shipped).
• Update and maintain the customer database for accuracy.
• Fill out necessary forms and determine charges for requested services.
• Promote additional services to existing customers.
• Handle customer complaints in a professional and courteous manner.
• Collect customer feedback to improve service quality.

Schedule: Monday-Friday, first shift

This is a full-time Temp-to-Hire opportunity.

The ideal candidate will have:

• Minimum of one year of data entry experience.
• Ability to type at least 35 words per minute.
• Proficiency with Microsoft Office 2007 (or newer) and experience using fax machines.
• Ability to perform basic calculations and data entry using a 10-key keypad.
• Capable of understanding and interpreting technical information.
• Strong communication skills with good grammar, voice, and diction.
• Excellent customer service skills with a friendly, courteous, and helpful attitude.
• Bilingual - Fluent in both English and Spanish.
• Import/Export experience is a plus.

Pay Rate: $17.00/hour.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.


Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).


Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com. Please indicate the specifics of the assistance needed.


Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Apply Now