Quality Supervisor at DCI Donor Services in Nashville, Tennessee

Job Description:

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are looking for a Quality Supervisor that will assist the Director of Quality Assurance in the maintenance and oversight of day to day operations of the labeling and quality technician teams.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Tennessee Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Key responsibilities this position will perform include:

1. Provides oversight of the daily operations for labeling teams and ensures product is final labeled and inspected to meet orders and demand.

2. Assists with training labeling and quality technicians in the labeling and inspection of final products.

3. Oversees the labeling and inspection of all final product. Including locating quarantined donors, preparing them for labeling, and the application of labels to appropriate tissues.

4. Ensures compliance with internal procedures, FDA regulations and AATB standards.

5. Works with the Quality Data Systems Manager to develop tracking metrics to evaluate the success and completion of goals. Evaluates trends in performance to determine process improvements.

6. Works with Operations staff on trending fallout to reduce the amount of tissue fallout.

7. Assists QA with the initiation, investigation and closure of deviations, complaints and other occurrence reports.

8. Identifies, creates, reviews and revises all applicable standard operating procedures related to labeling or quality technician operations.

9. Coordinates supply ordering and performs inventory management for supplies needed for final product labeling.

10. Acts as a role model for DCIDS by supporting, reinforcing, and exhibiting behaviors consistent with the DCIDS core values, which are: selfless, hardworking, passionate, and dependable.

11. Performs other duties as assigned.

The ideal candidate will have:

• High school diploma required. Bachelor’s degree in related field

• Four years of tissue banking or related field, including team lead experience or employee supervision is required

• CTBS, ASQ preferred

• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint and Excel is required.

We offer a competitive compensation package including:

• Up to 176 hours (22, 8-hour days) of PTO your first year

• Up to 72 hours (9, 8-hour days) of Sick Time your first year

• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage

• 403(b) plan with matching contribution

• Company provided term life, AD&D, and long-term disability insurance

• Wellness Program

• Supplemental insurance benefits such as accident coverage and short-term disability

• Discounts on home/auto/renter/pet insurance

• Cell phone discounts through Verizon

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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