Auto Reinspector at USAA in Tampa, Florida

Job Description:

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are currently seeking a dedicated Auto Reinspector.

This position can be located in the Tampa, FL Metro area. Relocation assistance is not available for this role. This is an hourly, non-exempt position with paid overtime available.

The Auto Reinspector role's primary function is to review the estimating product produced by our Staff Appraisers, DRP Shops, and Vendors for compliance with policies, state laws and regulations, and OEM and industry standards and specifications. In doing so, the Reinspector will travel to repair facilities, salvage yards, and member's residences to inspect auto physical damage and review estimates and valuations against vehicle damages. The Reinspector will also conduct file reviews to ensure estimate accuracy and completeness when claims files have been closed. The Reinspection team provides proactive subject matter expert coaching, mentoring, and on-boarding for USAA claims employees and 3rd party suppliers. As such, extensive auto physical damage experience is important for success in this role.

Field based Auto Reinspectors ensure a quality auto repair appraisal and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Physical Damage Claims and broader Claims community. Completes work assignments and resolves problems independently.

• Measures physical damage estimate accuracy through conducting thorough, timely re-inspections/audits of automobiles and automobile estimates, and reports on payment accuracy and compliance by method of inspection (Staff, STARS, Independents and Third-Party vendors).


• Reports reinspection/audit findings on payment accuracy and compliance by method of inspection (Staff, STARS, Independents and Third-Party vendors) for corporate score cards.


• Participates in ad-hoc audits and/or market audits in partnership with Claims Stakeholders


• Conducts Post Quality repair inspections and reports findings of automobiles repaired through the STARS program.


• Provides objective, proactive, and actionable feedback of Physical Damage (PD) policy, procedures and regulations to the Claims Stakeholders and Third-Party vendors.


• Creates awareness and drives understanding of Physical Damage (PD) procedures by delivering a work product that is consistent and compliant with policy, procedures, and regulations to Claims Stakeholders.


• Serves as a PD SME through post audit calibration meetings, ride-a-longs with other PD employees inspecting vehicles, training materials, PD Director teleconferences and PD Champion teleconferences.


• Applies proficient knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, auto parts distribution process and USAA claim appraisal process and procedures.


• Provides subject matter expertise of end-to-end Total Loss assessment to include conditioning and options of all vehicles utilizing CCC and USAA guidelines.


• Supports workload surges and/or deploys to reinspect/audit Catastrophe estimate accuracy.


• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.


• 2 years related auto physical damage estimating experience.


• Currently possesses ICAR Platinum Status.


• Ability to meet all USAA safe driving requirements to include verification of driving record through MVR & possession of a valid driver's license.


• Working knowledge of Microsoft Office applications (Outlook, Word, Excel).

What sets you apart:

• Willingness to travel at least one week per month.


• 6 or more years related auto physical damage experience.


• Expert knowledge of CCC1 estimating platform.


• Previous Auto Service Department or Body Shop experience.


• Currently resides within or has the ability to self-relocate to Tampa, FL Metro area.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210-$133,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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