Help Desk at Kforce Inc in Delray Beach, Florida

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Help Desk in Delray Beach, FL.

Responsibilities:

• Help Desk will follow established problem resolution procedures in resolving software problems and applied corrective service to upgrade software


• Run diagnostics and determine possible hardware problems and repairs


• Follow established problem determination procedures in performing hardware problem analysis


• Perform broadcasting, video conferencing and audio/visual support for meetings


• Install communications equipment and associated software


• Coordinate with other technical staff in identifying and resolving problems that may be related to conflicts between the applications and client or server operating systems or network infrastructure


• Responsible for PC Ghost and Virtualized Desktop images


• Responsible for Mobility, including but not limited to, laptops, tablets, smartphones


• Responsible for printers, copiers, scanners, cameras and other peripherals


• As a Help Desk, you will set up all the equipment, meetings can run up to 3 hours


• PC imaging laptops, not doing the fixing laptops, not doing major hardware


• Basic networking, they have networking specialist if needed

REQUIREMENTS:

• Associates degree in Computer Science and a minimum of three (3) years of experience working with microcomputers and LAN environment with emphasis on Desktop applications; Or High School diploma/GED or possess an acceptable general equivalency diploma with five (5) years of experience in Desktop Management, advanced technical tasks, to include the implementation and interconnection of microcomputers, LAN and hardware and software


• A+ certification preferred, as well as a valid State of Florida Driver's License and necessary transportation to travel to remote sites


• Must possess knowledge of the capacities, limitations of microcomputer, laptop (notebook computer), handheld computer equipment, operating systems and application software and functions


• Knowledge of the latest technology and theory of data communications and local area networking


• Knowledge of software/hardware that interacts with host computers


• Knowledge of LAN concepts and terminologies


• Knowledge of MS Windows operating systems


• Skill in planning and conducting preliminary training for users


• Ability to understand and follow oral and written instructions


• Ability to establish and maintain effective work relationships


• Ability to interact with end-users


• Must haves: Office 365, Active Directory, Networking


• Must be able to work 5 days on site 8-5pm

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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