REFERRAL COORDINATOR at Eskenazi Health in Indianapolis, Indiana

Job Description:

Division:Eskenazi Health



Sub-Division:Hospital



Req ID:21718



Schedule:Full Time



Shift:Days


Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.




FLSA Status



Non-Exempt




Job Role Summary



The Check-Out Clerk performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting.




Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health values


• Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the clinic/hospital/office setting


• Adapts activities/behaviors to reflect and ensure adequate service appropriate to the age of the patients served (i.e. neonatal, infant, pediatric, preschool, school-age, adolescent, adult, geriatric)


• Checks-out patients. Checks in patients.


• Establishes priorities, meets deadlines, follows written and verbal instructions


• Knowledge of third party payers, familiar with ICD9, modifiers and coding related to clinic check-out


• Knowledge of patient scheduling procedures


• Retrieves medical records as needed and prepares chart for physician visit


• Discusses the patient obligation policy with patient/family


• Accountability for accuracy of data collected and entered into systems


• Communicates effectively and maintains a positive working relationship with patients, management and employees to promote teamwork and positive image of Eskenazi Health Services

Job Requirements

• High School Diploma or GED required


• Must pass a pre-test


• Must complete outpatient registration program, and pass the exam with a score of 90% or higher


• Pass annual competency exams as required


• Maintain 95% accuracy on data audits

Knowledge, Skills & Abilities

• Exceptional patient customer service and interviewing skills


• Interpersonal communication strategies/skills to achieve outcomes/results with patients/families and others


• Knowledge and ability to use CRT, PC, registration system and Windows


• Personal computers and standard office equipment use


• Positive demeanor, excellent customer service skills and good verbal/written communication skills with the ability to use age appropriate communications


• Professional in both appearance and approach.


• Detail oriented, basic mathematical skills and ability to resolve check-in, check-out, and scheduling issues


• Sound, diplomatic judgment


• Ability to match, file and retrieve from an alphabetical and numerical system

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.


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