Resident Manager II-AH at Front Porch Communities and Services in Santa Barbara, California

Job Title: Residential Manager II

Reports To: Compliance Quality Assurance Coordinator

FLSA: Non-Exempt

Original Creation Date:

11/30/2023

Revision Date:

ORGANIZATIONAL INFORMATION

Department:

Affordable Housing

Supervises: Yes

Key Relationships:

Internally within the assigned house and external with vendors

GENERAL SUMMARY

Under the direction of Property Supervisor, this position is responsible for managing a site of moderate/very low income housing community of more than 25 residents to ensure effective fiscal, physical and social soundness as well as overseeing the day-to-day operations of the property.

ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

1. Collects, deposits, and processes all Accounts Receivable on a monthly basis.

2. Collects, processes and remits all Accounts Payable documentation on a regularly scheduled monthly basis.

3. Maintains current Emergency Contact Sheets for all Residents.

4. Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment is made.

5. Performs or arranges to be performed, required security, maintenance, custodial, upkeep or reconditioning of property as specified in management services or lessee’s agreement as necessary to ensure a safe living environment

6. Performs or arranges to be performed renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by scheduled move-in date, to insure minimal vacancy loss.

7. Prepares periodic, at least quarterly, inventory of building contents and property condition and forwards listing to Operations Supervisor for review.

8. At least semi-annually, conducts interior audits of all dwelling units to ensure safety of the residents.

9. Addresses resident complaints and aids in problem solving as well as responds to Emergency Situations and takes appropriate remedial action.

10. Performs all other related duties as assigned.

ADDITIONAL RESPONSIBILITIES

•

N/A

QUALIFICATIONS

EDUCATION

Required/Preferred

Education Level

Major/Area of Study

And/Or

Required

Preferred

High School Diploma

Some College

General

General

EXPERIENCE

Required/Preferred

Minimum Experience

Details

Preferred

Two years

Similar work with special needs or low to moderate income residents

JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES

•

Communication/Interpersonal:

• Effective written communication skills as appropriate for the needs of the audience.

• Ability to develop and deliver effective presentations; live, via online or virtual mediums.

• Excellent collaboration and team building skills.

• Effective conflict management skills.

• Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

•

Decision Making/Organization Skills:

• Demonstrates a high level of accuracy, even under pressure.

• Excellent organizational skills.

• Ability to perform work independently with minimal supervision.

• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

•

•

• Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally required to perform maintenance and other housekeeping tasks, both inside and outside of the property that require being exposed to the elements as well as other environment and physical requirements.

LICENSES and CERTIFICATIONS

Preferred upon hire: N/A

My signature below acknowledges that my job description was reviewed with me, and I understand my duties. Front Porch reserves the right in its sole discretion to modify this job description upon notice to employee. Should I have any questions or need further clarification, I agree to contact my supervisor for guidance.

Job Title: Employee ID:

Salary Grade: Supervises Others? Yes

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