Provider Relationship Account Manager at Elevance Health in Manchester, New Hampshire

Job Description:

Location:


The Provider Relationship Account Manager is responsible for providing quality, accessible and comprehensive service to the company's provider community.



How you will make a difference:

• Develops and maintains positive provider relationships with the provider community by regular on-site and/or virtual/digital visits, communicating administrative and programmatic changes, and facilitating education and the resolution of provider issues.


• Serves as a knowledge and resource expert regarding provider issues impacting provider satisfaction and network retention; researches, analyzes, and coordinates prompt resolution to complex provider issues and appeals through direct contact with providers and internal matrixed partners.


• Collaborates within a cohort of internal matrix partners to triage issues and submit work requests.


• Generally, is assigned to a portfolio of providers within a defined cohort. Coordinates Joint Operation Committees (JOC) of provider groups, driving the meetings in the discussion of issues and changes.


• May assist Annual Provider Satisfaction Surveys, required corrective action plan implementation and monitoring education, contract questions and non-routine claim issues.


• Coordinates communications process on such issues as administrative and medical policy, reimbursement, and provider utilization patterns.


• Conducts proactive outreach to support the understanding of managed care policies and procedures, as well as on a variety of initiatives and programs. Participates in external Provider Townhalls/Seminars and attends State Association conferences (e.g.: MGMA, AFP, AAP, HFMA).


• Identifies and reports on provider utilization patterns which have a direct impact on the quality-of-service delivery.


• Research issues that may impact future provider contract negotiations or jeopardize network retention.

• Requires a bachelor's degree; minimum of 3 years of customer service experience including 2 years of experience in a healthcare or provider environment; or any combination of education and experience, which would provide an equivalent background.


• Travels to worksite and other locations as necessary.