Administrative Assistant - Paragon Healthcare at Elevance Health in Plano, Texas

Job Description:

Be Part of an Extraordinary Team


A proud member of the Elevance Health family of companies, Paragon Healthcare brings over 20 years in providing life-saving and life-giving infusible and injectable drug therapies through our specialty pharmacies, our infusion centers, and the home setting.



Administrative Assistant - Paragon Healthcare




Location: 4709 West Parker Rd. Suite 500 Plano, TX 75093, Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.



Shift: Days




Build the Possibilities. Make an Extraordinary Impact.



The Administrative Assistant - Paragon Healthcare is responsible for overseeing patient check-in, registration, and checkout.



How you will make an impact:



Primary duties may include, but are not limited to:

• Oversees staff and processes for check-in, verifying charts are pulled for scheduled appointments, demographics/eligibility is updated, and current forms are being utilized.


• Listens and responds to patient and/or family members concerns.


• Responds to patient questions and complaints, routes issues to appropriate personnel.


• Analyzes daily administrative operations and utilization of resources.


• Assists in Medic user issues.


• Ensures proper cash controls are in place and policy and procedures are followed.

• Requires a HS diploma and a minimum of 1 year of lead/supervisory experience in a health care environment; or any combination of education and experience which would provide an equivalent background.


• For Carelon Health business units, satisfactory completion of a Tuberculosis test is a requirement for this position.

• Bi-lingual (English/Spanish) preferred not required.


• 1+ Years of medical front office experience preferred.


• Prior authorization experience preferred.


• Inbound call experience preferred.


• Customer service experience in a medical or professional setting preferred.


• Ability to float to 6 infusion centers across Missouri and Colorado for coverage highly preferred.