Job Description:
Location:
The Process Expert Sr will support multiple operations departments by participating in project and process work.
How you'll make a difference:
- Researches operations workflow problems and system irregularities.
- Develops, tests, presents process improvement solutions for new systems, new accounts and other operational improvements .
- Develops and leads project plans and communicates project status,
- Provides process direction and decision making for all minor and major project work
- Provides guidance to process experts.
- May perform duties as a lead when involved with enterprise wide initiatives/projects.
Minimum Requirements:
- Requires a BA/BS and minimum of 8 years experience in business analysis, process improvement, project coordination in a high-volume managed care operation (claims, customer service, enrollment and billing); or any combination of education and experience, which would provide an equivalent background.
Preferred skills, qualifications and experiences:
- Ability to analyze workflows, processes, supporting systems and procedures and identifying improvements strongly preferred.
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