IT Support Specialist at Projects Unlimited Inc in Dayton, Ohio

Job Description:

At Projects Unlimited we areMISSION CRITICAL. We come to work knowing that our products are critical to the success of our customers and the safety of the end user. We go beyond manufacturing because we CARE that is the PUI difference.
We value quality, integrity, diversity and lasting relationships. We recognize that every member of the PUI family is uniquely different but all working towards the same goal, thus, we strive hard to build an employee-focused, flexible, safe environment with opportunities for growth always.

Projects Unlimited offers:
Day Fridays
Climate Controlled Facility
Generous Paid Time Off and Benefits

Projects Unlimited offers a competitive benefits package including; paid holidays, a generous PTO plan, a 401k match, and a full line-up of medical, dental and vision options just to name a few!

Pay Range: $22 - 25/hour
Target Start Date: January 2nd, 2025

What You'll Be Doing:
The IT Support Specialist will provide front-line support for all technology-related issues and requests. This role requires strong troubleshooting skills, excellent communication abilities, and a dedication to providing exceptional customer service. This role will participate in key IT/OT upgrade projects and support roll-out of new services. This role will also cross-train with existing IT staff and act as backup to maintain continuity of critical IT support to the business.

Essential Duties/Responsibilities:
Technical Support: Provide timely and effective support to employees via phone, email, and in-person interactions. Troubleshoot and maintain hardware, software, and network-related issues. Incident Management: Record, track, and document incidents and requests in the ticketing system, ensuring timely resolution and closure. Hardware/Software Setup: Install, configure, and maintain computers, peripherals, operating systems, and software applications for new and existing employees. User Training: Provide guidance and training to end-users on basic system and application use, best practices, and security protocols. Network Support: Assist with network troubleshooting, including wireless, LAN, and VPN issues, as needed. Security Compliance: Assist in maintaining compliance with IT policies and procedures, particularly relating to security and data protection. Assist with CMMC compliance requirements. Asset Management/Maintenance: Maintain inventory, documentation and maintenance plan of IT/OT assets, including computers, mobile devices, and software licenses. Collaboration: Work closely with the System Administrator. Cybersecurity Specialist and Sr. Developer to support larger IT/OT projects and initiatives. Documentation: Create and update technical documentation, knowledge base, and troubleshooting guides for internal use. Research: Investigate industry trends and emerging technologies and make recommendations to optimize IT value delivery and support continuous improvement initiatives. Other tasks and projects as assigned.