Operations Support Specialist (1st Shift) at TCS OPERATIONS SERVICES INC in Hummelstown, Pennsylvania

Job Description:

Flagger Force, an industry leader in traffic control, is currently hiring an Operations Support Specialist. This position will be based in our operations services center, part of our interactive corporate campus in Hummelstown, PA.

The Operations Support Specialist is primarily responsible for client order processing while acting in accordance with company values, vision and mission. This role plays a critical role in maintaining a high degree of client satisfaction, as well as providing guidance and support to the 2,000 + Flagger Force employees who work side by side with our clients each and every day.

Schedule:

Monday - Friday
5:00am - 2:00pm

Primary Responsibilities:

Assess client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency
Allocate proper resources (field employees and equipment) to client orders with precision and a safety-first mindset, while also limiting client impacts
Investigate client issues promptly and thoroughly in order to apply timely, effective solutions
Use de-escalation techniques to address client and employee issues in an empathetic manner
Represent the link between external employees and internal operations by establishing trust, relaying/addressing concerns, and building strong relationships
Play an integral in special projects centered on streamlining operations, innovation, and solidifying Flagger Force's reputation as an industry leader
Work cross functionally and collaboratively with all Operations Service Center departments, Field Operations and Corporate Services

What Flagger Force Offers:

Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities