Appraisal Coordinator at Willamette Valley Bank in Salem, Oregon

Job Description:

Position Summary: The Appraisal Coordinator will be responsible for managing/maintaining an appraisal order pipeline.

Key Responsibilities and Accountabilities:

• Maintain and organize an appraisal order pipeline.

• Pipeline management includes:

• Verifying the LE/ITP and purchase contract have been received.




• Verify mortgage customers have submitted their credit card authorization prior to the order.

• Verify orders are picked up by appraisers on WVBK panel.




• Follow up on the orders with the appraisers directly to ensure delivery before or on expected due date.




• Provide appraiser any additional information needed to complete assignment.




• Communicate issues with branch teams via our LOS and by email.




• Review and assign out all desk or field reviews.

• Troubleshoot EAD and UCDP Errors.




• Return internal and external customer emails and phone calls within two hours of receipt.




• Report to all required meetings on time and be prepared.




• Report to all training sessions on time and be prepared.




• Provide team backup as needed.

• Follow all company and industry, guidelines and policies.




• Assist with any other tasks as assigned by Manager.




• Comply with and follow all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: performing all assigned duties under the WVBK compliance programs and related laws and regulations. Successfully completing all mandatory compliance training as assigned in a timely manner.

Supervisory Responsibilities: None

Knowledge, Skills and Abilities:

• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.




• Effective verbal and written communications skills




• Knowledge of mortgage industry practices and regulations




• Strong analytical skills, combined with sound judgment and decision-making abilities

• Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers




• Strong PC skills (MS Office) required, must have experience with Mortgage origination systems, platforms tools and technology.




• Demonstrated organizational skills.

Education and Experience:

• High school diploma, Bachelors degree preferred but not required

• Must have recent mortgage experience i.e.: processing, closing or post-closing




• Strong computer skills required




• Exceptional attention to detail

Mental and Physical Effort: Decision making is at the conceptual level. Decisions often create precedents through interpretation of standards, policies, procedures and rules. May be the key decision maker or approver for others.

Lifting equipment or files of 1-10 pounds on a regular basis, lifting equipment or boxes of 10-25 pounds on an occasion. Sits or stands for long periods of time working at a computer and typing. Uses hands to handle controls or feel objects, tools or controls. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Comply with and follow all applicable policies and procedures as well as governing laws and regulations. This includes but is not limited to: Performing all assigned duties under the WVBK compliance programs and related laws and regulations. Successfully completing all mandatory compliance training and any other laws and regulations as assigned in a timely manner.

Working Conditions: Works in an office environment or home office with minimal workplace hazards and low to moderate levels of noise. Works during the day and during the week. Some positions may require overtime and working evenings or weekends. Occasional travel to other work sites, conferences, training or meetings may be required.