District Service Manager CRM - So Florida at Medtronic in Miami, Florida

Job Description:

We anticipate the application window for this opening will close on - 22 Nov 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career that changes lives.

CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:

Leads CVG service related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional service. Drive execution of key CVG initiatives to achieve Group, BU and Regional level goals. Partner with regional management teams to achieve implant, revenue and expense goals for assigned geography. Manage, develop and motivate service employees to deliver unsurpassed patient care, physician/AHP service and technical expertise in the hospital, clinic and other care settings.

A DAY IN THE LIFE: POSITION RESPONSIBILITIES:

• Service Leadership

• Collaborate with key stakeholders to coordinate, develop and execute strategies to achieve short and long term business objectives especially related to service activities and programs.


• Works with district(s)/territories/Regional Sales Coordinators to ensure efficient and effective scheduling of CRDM implant and follow-up coverage for assigned geography.


• Partners with sales team to drive key service initiatives and provide service assessments via periodic business reviews, RFPs, etc. that highlight the value of Medtronic service to our customers.


• Lead and drive changes focused on service burden reduction and new service models.


• Work with regional and district leadership to align resources based on business priorities and appropriate service demands.

• CVG

• Partner with district management teams to achieve business objectives, execute on CVG strategies, implant, revenue and expense goals.


• Drive cross BU support for key CVG programs/needs.


• Manage the CVG Champions Program to ensure proper execution of BU expectations. Drive accountability through adherence to deadlines and timely documentation of Champion related activities in Salesforce.com and completion of other stated deliverables.

• People Management

• Manages Service Team to deliver unsurpassed service, technical expertise and support the achievement of implant and revenue goals.


• Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.


• Assist employees with individual development planning.


• Responsible Clinical Specialist recruiting and hiring. Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

• Business Operations

• Business Discipline: Sales support, inventory/OPC, credentialing, expense management, data privacy, PO pendings, warranty credits and required training


• Ensure efficient, effective use of inventory, expenses and assets


• Apply Customer Focused Quality Concepts

MUST HAVE - BASIC QUALIFICATIONS:

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME

• Bachelor's Degree


• 4 years of successful professional experience OR


• 2 years of experience directly managing employees in a healthcare organization

NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:

• Medtronic experience in role that interacts with CVG field organization


• Knowledge of local cardiac customer base


• Knowledge of Cardiac Rhythm Management service coverage requirements for implants and follow-ups


• Experience in sales, marketing, training, healthcare, technical services or related areas in the medical device industry


• Training and experience with Lean Sigma principles


• Demonstrated business acumen


• Experience in a healthcare related discipline


• Ability to learn and understand technical aspects of business


• Ability to manage, coach and develop managers and employees


• Capable of critical/strategic thinking; ability to execute strategy

PHYSICAL JOB REQUIREMENTS:

• The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


• Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.


• While performing the duties of this job, the employee is regularly required to sit and talk or hear.


• The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools or controls.


• The employee is occasionally required to reach with hands and arms.


• The employee must occasionally lift and/or move up to 15 pounds.


• Specific vision abilities required by this job include close vision and distance vision.


• The employee must be able to travel by air or car or other mode of transportation.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.

The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc

ABOUT MEDTRONIC

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):USA: $125,000 - $125,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 90,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.