Tour Desk Specialist (SVC) at Marriott Vacations Worldwide Corporation in Orlando, Florida

Posted in Other about 2 hours ago.





Job Description:

Job Description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.



Job Summary



  • Responsible for the input and management of all direct tours and sales wave availability to include new tour bookings, reschedules and cancels.

  • Ensure all package and direct tour leads are reconciled in computer system.

  • Responsible for communicating updated tour availability to Sales Front Desk and Marketing Executives and/or Tour Brokers in the field.

  • Report accidents, injuries, and unsafe work conditions to manager.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.

  • Comply with quality assurance expectations and standards.

  • Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.

  • Perform other reasonable job duties as requested.



Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture



Job Requirements

#US Sales & Marketing
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