Customer Service Representative at Chubb in O Fallon, Missouri

Job Description:

JOB DESCRIPTION

When you grow, Chubb grows. If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Chubb Personal Lines. We're looking forCustomer Service Professionalsin our Whitehouse Station, NJ, Bethlehem, PA and O'Fallon, MO offices. This role is for people who want to provide our agency partners the best-in-class service experience they want and deserve!

You will be the first contact with our agents for quoting new business, policy changes, account inquiries, etc. Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Property and Casualty Insurance principals, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service. If you want an opportunity with a company that places great emphasis on professional and personal development, cultivates a culture of diversity and inclusion and one that offers plenty of growth opportunities, let's talk!

Benefits

At Chubb, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. Chubb continually seeks to provide a workplace where everyone can be their authentic self. Through Chubb's competitive benefits offerings and various training and development opportunities, we have you covered:

• Flexible Work Arrangements and Business Casual dress


• Comprehensive benefits including medical, dental, vision, life, company matched 401k, disability coverage, discounted stock purchase plan, flexible spending accounts, pet insurance, cyber security protection, employee assistance program, and more


• Paid Time Off to use at your discretion for vacation, doctor's visits, personal appointments, etc.


• Tuition Reimbursement


• Adoption assistance and 529 college savings program


• Paid Training and Licensures (for applicable roles)


• Competitive Base Salary, and all team members are eligible for annual merit increase, bonus opportunities and employee recognition awards


• Employee Resource Groups that support our diverse and inclusive culture

• Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage


• Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


• Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner


• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)


• Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries


• Maintain established levels of productivity, service, and quality standards within a fast-paced call center


• Works collaboratively with team members, and business partners to provide a quality experience for our agents


• Responsible for cross selling coverage to round out accounts


• Work overtime as needed


• Complete additional tasks and other projects/duties as assigned

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.