Technical Support Specialist - Heavy Duty at Snapon in Conway, Arkansas

Job Description:

Overview


Since 1920, people have known Snap-on for the quality of our products, but we know that it is the passion and character of our people that make our company a global leader. With our diverse talents and deep pride in the Snap-on family of brands, we drive innovation and create value. We work hard together. We grow together. We are one Snap-on team.


We are seeking a dynamic and experienced Technical Support Specialist - Heavy Duty to join our Service Support team. This role is crucial in providing technical support for Snap-on heavy duty equipment products to internal and external customers. This will include troubleshooting, documentation and training for the assigned product line.



PERKS - WHAT'S IN IT FOR ME

• Competitive compensation


• Medical insurance


• Dental insurance


• Vision insurance


• Retirement plans


• Paid vacation


• Employee Assistance Program (EAP)


• Stock Purchase Plan


• Discount on Snap-on Products
  
  

• Provide support for internal and external customers including proper equipment operations, use and diagnosis, and troubleshooting problems for distributors.


• Analyze product performance to identify problems, make recommendations to improve and enhance products, and work with internal and externals sources to resolve problems.


• Support new product implementations by working closely with Engineering, Training, and Sales as products are developed and updated to make recommendations and resolve problems.


• Document incoming calls to develop and maintain information databases, as required.


• Work with the training group to write technical documentation on products for distributors use including service bulletins, parts, and manuals.


• Work with the Training group to develop, coordinate, and conduct service training programs for distributors.


• Act as a resource for others , as needed.


• Keep abreast with industry standards and emerging technology.


• Other duties as assigned.

• 5-10 years of field service or technical support experience.


• Demonstrated knowledge of a broad range of products across multiple product lines.


• Ability to read electrical schematics and pneumatic diagrams.


• Ability to troubleshoot a variety of software and operations issues.


• Excellent communication skills - both verbal and written, including technical writing skills.


• Presentation skills with prior training experience, preferred.


• Demonstrated organizational skills, leadership ability, and project coordination.


• Demonstrated ability to work cross-functionally.


• Ability to travel 25% domestically and internationally.

• Demonstrate Integrity


• Tell the Truth


• Respect the Individual


• Promote Teamwork


• Listen