Population Health Training Coordinator- Careallies - Hybrid at Cigna in Nashville, Tennessee

Job Description:

Population Health Training Coordinator

The job profile for this position is Program Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Must reside in Birmingham, AL or Nashville, TN

Candidate Profile:

This role will partner closely with population health leadership and training team members to support daily activities that will assist in the development and implementation of standards for the Population Health training team. Ideally the candidate would possess knowledge in the healthcare services industry or similar. Organization skills are a must. Most critically, this position requires someone who possesses great social skills, flexibility, adaptability, a positive attitude, fierce work ethic, ability and desire to learn quickly, and the ability to take direction and execute while also thinking outside of the box. Must be able to work independently on assignments while simultaneously engaging as a collegiate and collaborative part of a larger departmental team.

Responsibilities:

Create, Maintain, & Own:

• Training Materials and Updates


• Population Health Operational Manual


• Create knowledge checks for the adoption/training team


• Onboarding manual


• Population Health Training FAQ's


• Quick Reference Guide for troubleshooting


• Own Provider Portal updates


• Usage and Adoption reporting


• Deep knowledge of Population Health team, tool & cross-matrix teams


• Investigating data issues being the liaison between end users and data teams


• Ticket monitoring, support & reporting


• Create pertinent communications as needed


• Maintain a training tracker list and calendar of all trainings


• Create, maintain and update a confidential SharePoint for materials, distribution lists, team structure, & manuals


• Create and perform new functionality testing and report results


• Position will be cross trained as a training specialist and will be expected to deliver end user training when needed

General Description:

At CareAllies, we reduce administrative burdens, empower physicians, and promote financial success by offering value-based advisory and management services to help deliver more accessible and affordable care.

Our mission is to unlock value, quality and population health opportunities for physicians and health plans by simplifying a complex care environment and elevating clinical results.

We collect and combine data from multiple sources to provide a foundation of actionable insights, tools and support to help physicians manage their patients and understand their performance in value-based contracts.

• Bachelors or Associate's Degree preferred


• Experience in healthcare industry preferred


• Team player with proven ability to foster and manage working relationships within a matrix environment to obtain buy-in and drive results


• Experience with streamlining processes to increase overall productivity


• Creative thinker with ability to think outside the box and translate ideas into actions


• Strong problem-solving skills


• Active listening skills


• Excellent oral and communication skills.


• Attention to detail and quality


• Demonstrated ability to drive results with sense of urgency in a rapidly changing environment


• Intermediate to advanced skills using Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint, etc.)


• Advanced skills using project scheduling tools (e.g. MS Project)


• Occasional Travel may be required Bottom of Form


• Hybrid Role 50% of time in office

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.