Operations Coordinator- Service/Repair (Richmond) at ThyssenKrupp Elevator Corporation in Ashland, Virginia

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Coordinator - Service/Repair in Richmond, VA

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.


• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Tracks Operations systems and tool audits.


• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Assigns tickets to mechanics, as needed.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.


• Reviews Work in Progress report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.


• Opens and distributes mail and faxes. (N/A if office has office manager)


• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)


• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration


• Some elevator repair administrative work preferred


• Oracle database knowledge

• High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration


• Some elevator repair administrative work preferred


• Oracle database knowledge

TK Elevator is currently seeking an experienced Operations Coordinator - Service/Repair in Richmond, VA

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS:

• Performs Install Base maintenance as needed. Creates safety inspection tickets.


• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.


• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.


• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.


• Tracks Operations systems and tool audits.


• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)


• Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)


• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.


• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.


• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.


• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox


• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.


• Assigns tickets to mechanics, as needed.


• Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).


• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).


• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.


• Reviews Work in Progress report (weekly) and submits to regional billers.


• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.


• Opens and distributes mail and faxes. (N/A if office has office manager)


• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)


• Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)