Sr. Manager, IT Platform Delivery at ThyssenKrupp Elevator Corporation in Atlanta, Georgia

Job Description:

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking a highly experienced Sr. Manager, IT Platform Delivery located in Atlanta, GA.

The ideal candidate should possess extensive expertise in managing complex applications, including but not limited to CRM (Salesforce), ERP/Field Services, COTS, custom applications, and SaaS solutions.

ESSENTIAL JOB FUNCTIONS:

• Lead the delivery of projects and enhancements for a portfolio of applications in our sales and field services areas across all lines of business. The application portfolio includes SaaS solutions, COTs solutions and custom applications.


• Ensure alignment with organizational goals and technological innovation to enhance efficiency and competitiveness.


• Collaborate with executive leadership to define and implement the technology strategy for the application landscape.


• Align IT initiatives with business goals and drive innovation for enhanced user experience.


• Lead and mentor a team of IT professionals including project managers, developers, engineers, and analysts in a highly matrixed and outsourced environment.


• Foster a culture of collaboration, innovation, and continuous improvement.


• Work closely with cross-functional teams to translate business requirements into technical solutions.


• Collaborate for successful project delivery and alignment with organizational goals.


• Provide strategic oversight for application projects, including initiation, scope definition, resource allocation, and risk management.


• Monitor progress, manage dependencies, and ensure timely delivery.


• Develop change management strategies for introducing new applications, upgrades, and enhancements.


• Facilitate communication, training, and user adoption for seamless transitions.


• Manage relationships with software vendors, third-party partners, and stakeholders.


• Evaluate, select, and implement applications aligning with organizational goals.


• Collaborate closely with business stakeholders, project managers, architects, and technical teams.


• Align application delivery strategies with overall business goals and technology roadmaps.


• Drive initiatives for process optimization, best practices, methodologies, and tools.


• Deliver high-quality solutions and enhance the efficiency of the application delivery process.


• Stay informed about emerging technologies, industry trends, and best practices.


• Apply insights to drive innovation and enhance the organization's competitive advantage.


• Oversee end-to-end delivery process, from requirement gathering to post-implementation support.


• Ensure alignment of solutions with business needs, enterprise architecture and quality standards.


• Implement monitoring mechanisms to track application performance and identify optimization opportunities.


• Enhance application reliability, scalability, and efficiency.


• Establish quality assurance practices and compliance standards for application development and maintenance.


• Partner with regional Information Security leader to ensure adherence to security, regulatory, and data privacy requirements.


• Provide regular updates and reports on project status, delivery metrics, and performance.


• Communicate effectively with executive leadership and relevant stakeholders.

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.


• Proven management experience (8+ years) in IT application delivery, including managing ERP, CRM, COTS, Custom, and SaaS technologies.


• Strong understanding of application lifecycle management, including requirements gathering, solution design, development, testing, deployment, and support.


• Excellent leadership and team management skills with the ability to motivate and mentor a diverse team of technical professionals.


• Project management expertise with a track record of successfully delivering complex projects on time and within budget.


• Strong communication and interpersonal skills to effectively collaborate with business stakeholders, technical teams, and executives.


• Strategic thinker with the ability to align technology strategies with business goals.


• Proven experience in risk management and problem-solving, with the ability to navigate through challenges and uncertainties.


• Knowledge of ITIL and other relevant frameworks for IT service management is preferred.


• Demonstrated commitment to staying current with industry trends and emerging technologies.


• Knowledge of industry-specific compliance and regulatory standards is advantageous.

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred.


• Proven management experience (8+ years) in IT application delivery, including managing ERP, CRM, COTS, Custom, and SaaS technologies.


• Strong understanding of application lifecycle management, including requirements gathering, solution design, development, testing, deployment, and support.


• Excellent leadership and team management skills with the ability to motivate and mentor a diverse team of technical professionals.


• Project management expertise with a track record of successfully delivering complex projects on time and within budget.


• Strong communication and interpersonal skills to effectively collaborate with business stakeholders, technical teams, and executives.


• Strategic thinker with the ability to align technology strategies with business goals.


• Proven experience in risk management and problem-solving, with the ability to navigate through challenges and uncertainties.


• Knowledge of ITIL and other relevant frameworks for IT service management is preferred.


• Demonstrated commitment to staying current with industry trends and emerging technologies.


• Knowledge of industry-specific compliance and regulatory standards is advantageous.

TK Elevator is currently seeking a highly experienced Sr. Manager, IT Platform Delivery located in Atlanta, GA.

The ideal candidate should possess extensive expertise in managing complex applications, including but not limited to CRM (Salesforce), ERP/Field Services, COTS, custom applications, and SaaS solutions.

ESSENTIAL JOB FUNCTIONS:

• Lead the delivery of projects and enhancements for a portfolio of applications in our sales and field services areas across all lines of business. The application portfolio includes SaaS solutions, COTs solutions and custom applications.


• Ensure alignment with organizational goals and technological innovation to enhance efficiency and competitiveness.


• Collaborate with executive leadership to define and implement the technology strategy for the application landscape.


• Align IT initiatives with business goals and drive innovation for enhanced user experience.


• Lead and mentor a team of IT professionals including project managers, developers, engineers, and analysts in a highly matrixed and outsourced environment.


• Foster a culture of collaboration, innovation, and continuous improvement.


• Work closely with cross-functional teams to translate business requirements into technical solutions.


• Collaborate for successful project delivery and alignment with organizational goals.


• Provide strategic oversight for application projects, including initiation, scope definition, resource allocation, and risk management.


• Monitor progress, manage dependencies, and ensure timely delivery.


• Develop change management strategies for introducing new applications, upgrades, and enhancements.


• Facilitate communication, training, and user adoption for seamless transitions.


• Manage relationships with software vendors, third-party partners, and stakeholders.


• Evaluate, select, and implement applications aligning with organizational goals.


• Collaborate closely with business stakeholders, project managers, architects, and technical teams.


• Align application delivery strategies with overall business goals and technology roadmaps.


• Drive initiatives for process optimization, best practices, methodologies, and tools.


• Deliver high-quality solutions and enhance the efficiency of the application delivery process.


• Stay informed about emerging technologies, industry trends, and best practices.


• Apply insights to drive innovation and enhance the organization's competitive advantage.


• Oversee end-to-end delivery process, from requirement gathering to post-implementation support.


• Ensure alignment of solutions with business needs, enterprise architecture and quality standards.


• Implement monitoring mechanisms to track application performance and identify optimization opportunities.


• Enhance application reliability, scalability, and efficiency.


• Establish quality assurance practices and compliance standards for application development and maintenance.


• Partner with regional Information Security leader to ensure adherence to security, regulatory, and data privacy requirements.


• Provide regular updates and reports on project status, delivery metrics, and performance.


• Communicate effectively with executive leadership and relevant stakeholders.