We are seeking a Salesforce Administrator to join American Tower's Salesforce team as part of IT. The Salesforce develops and maintains the Salesforce platform. Day to day you will engage with internal customers to understand their needs and deliver quality software that provides measurable business value. As a Salesforce Administrator, you will partner cross-functionally to develop initiatives through full software development life cycle, including but not limited to supporting business case creation and software development, performing acceptance testing and end-user training, and launching the product.
What You Can Offer Us
Configure and administer the Salesforce platform on a day-to-day basis to support small and large projects, tickets, and general upkeep of the platform. Assist with problem resolution to ensure customers receive prompt, efficient service; be ultimately responsible for customer satisfaction.
Serve as an active participant in a matrixed project team to ensure timely, regularly scheduled delivery of user improvements and enhancements by effectively using a combination of Waterfall and Agile methodologies.
Apply technical knowledge and Salesforce administration experience to help envision and design creative, feasible solutions leveraging Salesforce best practices.
Develop and maintain productive business customer relationships; be the "voice of the customer" to the IT project team and with project team members; support development and delivery in a collaborative manner.
Help ensure business and operational readiness for deployment of system enhancements, new products, and process changes; support end-user training.
Other duties as assigned.
What You Need to Succeed
Bachelor's degree or similar experience required.
Three years of Salesforce or a similar software experience required. Salesforce Administrator experience preferred.
Knowledge of Agile, Waterfall, and other and IT project management methodologies.
Experience leading cross-functional projects.
Understanding of IT and business concepts.
Able to evaluate the impact of business changes on systems.
Understanding of IT and business concepts.
Salesforce Administrator certification required.
Able to evaluate the impact of business changes on systems.
Excellent computer skills, including Microsoft Office suite and related tools (e.g., MS Teams, Excel, OneNote, etc.).
Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
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