Associate Conversation AI Developer at Five9 in San Ramon, California

Job Description:

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Our Professional Services team is recruiting early career individuals to deliver cutting edge solutions to enterprises seeking to automate, modernize or improve customer experience using Virtual Agent and other artificial intelligence technologies. Our self-service platform enables skilled partners and end-customers to build and manage their own services. For initial implementation, most customers turn to Five9 Professional Services to ensure early success.Five9 is seeking an additional member to the AI Automation team within Enterprise Professional Services to begin with this project type, expanding to others over time. The ideal candidate is a passionate, self-managed, recent graduate.

Location: US, Remote
Key Responsibilities:

• Handle pre-sales Statement of Work requests from creation to document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.


• Work AI Automation Implementation projects, e.g.


• Design and configure applications on the Five9 platform for each customer's unique requirements.


• Provide customers with configuration advice and problem resolution on Five9 product.


• Train customers to ensure a thorough understanding of the application.


• Consulting engagements


• Effectively and succinctly communicate with internal and external stakeholders.

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, other related field or equivalent experience.


• Minimum one (1) year of business experience in a customer-facing position.


• Willing to travel up to 10% nationally with occasional international travel possible (able to acquire a passport but not necessarily passport in hand).


• Self-starter possessing excellent time management skills. Able to manage multiple activities simultaneously while requiring little or no oversight and/or direction.


• Excellent verbal and written skills.


• Ability to learn new skills, digest new software features and be able to explain it to someone non-technical in a way they understand.


• Passion for continuous personal improvement both technically and professionally.


• Flexibility to work US Time Zones

Preferred Skills:

• Experience with web services (Postman, SOAP/XML, REST/JSON), speech recognition, natural language processing, contact center, IVR, VoIP and telecommunications service providers.


• Technical certification in any Customer Relationship Management application, especially Salesforce.


• Software development / programming skills in any language, especially JavaScript, with a desire to move beyond that language.

Work Location: This role is fully remote for candidates who reside outside the 50 mile radius of our San Ramon office. For candidates who reside within 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office.

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.


• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.


• Generous employee stock purchase plan.


• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $79,400—$111,400 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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