Patient Service Representative at Meharry Medical College in Nashville, Tennessee

Job Description:

Responsible for checking the medical insurance of clients before scheduling, instructing patients about their rights and responsibilities upon arrival to clinic entrance, and update their insurance status. She/he will educate clients on treatment adherence, Ryan White programs, caps and charges, and invite them to participate in patient satisfaction surveys. She/he will refer clients' complaints and requests to appropriate staff. This full-time Meharry position will be based at its satellite clinic, the First Response Center.



Daily Operations

• Serve all clients with cultural humility and respect everyone's dignity.


• Answer phones in a courteous and professional manner; greet all patients and confirm their appointment time; direct patient flow to assure smooth activity;


• Accurately schedule all patient appointments and return appointment based on provider information


• Obtain and verify the patient demographic information including all insurance information required by the appointment system


• Perform duties of signing and closing out E-Clinical Works for each patient.


• Open and sorts mail; monitor waiting room activities; maintain clean waiting area.


• Perform other related duties as assigned.

• Ability to be trained in e-Clinical Works and CAREWare


• Accurate data entry skills with knowledge of basic key boarding


• Professional and courteous telephone skills


• Excellent oral and written communication skills with ability to communicate clearly by telephone or in person


• Knowledge and thorough understanding of medical office procedures


• Knowledge of confidentiality and release of information (HIPAA training will be provided)


• Ability to work under pressure


• Skilled at managing multiple priorities independently


• Sufficient knowledge of insurance plans (Training will be provided)


• Ability to operate computer and multi-function printer, general office equipment, and telephone equipment

• High school diploma or equivalent is required, preferably with two (2) years' experience as a medical/dental receptionist, insurance processor or a similar position in a medical/dental office, hospital, insurance company health plan or other health related facility. Experience with computerized scheduling and billing systems desirable; bilingual highly desirable.