Home Services Client Manager - 70K at Beacon Hill Staffing Group, LLC in Charlotte, North Carolina

Job Description:

We are looking for a Client Services Manager. In this position, you will oversee all office operations, which includes managing and coordinating office services and associated tasks. You'll also ensure the implementation of effective internal controls, build a top-notch customer service team, achieve deadlines and organizational goals, and comply with company policies and procedures. Additionally, you will supervise and train the administrative staff.



Requirements:

• 4 years office management experience


• 2 years project management experience


• Proficiency in Word, Excel, Outlook, and QuickBooks

• ServiceTitan experience preferred

Essential Duties:

• Serve as the primary contact for all office operations.


• Participate in on-call and weekend rotations with management.


• Provide after-hours CSR support as needed.


• Track and assess CSR performance.


• Oversee daily operations of administrative staff (CSRs, Coordinators, Bookkeeper, Dispatchers) to ensure timely task completion.


• Offer backup support to administrative and sales teams when necessary.


• Develop and maintain written procedures for the company.


• Facilitate new hire orientation and paperwork for direct reports.


• Handle accounts receivable for collections.


• Provide daily and weekly reports to management as required.


• Assist managers with vendor and customer correspondence.


• Oversee job costing for installation projects.


• Execute business tasks on behalf of the owner, including calls, emails, expense reconciliation, travel arrangements, meeting scheduling, and project research.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:


Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.


Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future (TM)
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