Clerk III - OBGYN North Dodge at University of Iowa in Iowa City, Iowa

Job Description:

The University of Iowa Department of Obstetrics and Gynecology is seeking a Clerk III for our North Dodge clinic. Under the general supervision of the Health Care Services Supervisor, a Clerk III functions as a scheduling and reception clerk in the Obstetrics and Gynecology clinic.

The Department of Obstetrics and Gynecology provides consultation, comprehensive treatment planning and a broad range of services for patients with normal and high-risk pregnancies and for gynecology, including oncology and reproductive endocrinology. Our comprehensive medical, surgical, and nursing services span the full spectrum of all obstetric and gynecologic patients at University of Iowa Hospitals & Clinics. In addition to patient care, the department is noted for its strong educational programs for sonography students, medical students, residents, fellows, and practicing physicians. Basic and clinical research in reproductive medicine is an important departmental activity.

Position Responsibilities:

• Greet patients, visitors and staff in a positive and professional manner
• Perform all required components in the Epic check-in process
• Direct patients and visitors to the proper location within the facility
• Answer, screen and route incoming calls
• Facilitate requests for copies of patient medical records
• Schedule routine appointments using Epic scheduling system and following established guidelines
• Access the Epic Inbasket for the scheduling of follow-up appointments, referrals, consults and orders
• Coordinate appointments with other clinical departments within the hospital
• Reschedule appointments as requested utilizing the Epic Reschedule Work List
• Triage and prioritize appointments according to established guidelines, consulting with nursing or medical staff when needed
• Check the pay status for all patients to ensure the department has met the proper criteria

Minimum Eligibility Requirements:

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desired Qualifications:

• Six months of clerical administrative work experience
• Experience working in customer service
• Excellent written, verbal and interpersonal communication skills
• Demonstrated ability to work as a cooperative team member
• Proficiency in computer software applications, including Microsoft Office Suite
• Demonstrated attention to detail
• Excellent organizational skills
• Experience working with EPIC
• Knowledge of medical terminology
• Experience working in an outpatient healthcare setting

Position and Application Details:

• In order to be considered for an interview, applicants must upload a cover letter and resume.
• Job openings are posted for a minimum of 10 calendar days and may be removed from posting and filled any time after the original posting period has ended.
• Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
• For additional questions please contact Cassie Burrill at cassie-burrill@uiowa.edu.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 8

Contact Information

• Organization: Healthcare
• Contact Name: Cassie Burrill
• Contact Email: cassie-burrill@uiowa.edu

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