IT Service Delivery Manager at GFL Industries in Mokena, Illinois

Job Description:

Our GFL team is expanding, and we're looking for an IT Service Delivery Manager (ITSDM) to join us in Mokena! In this role, you'll play a vital part in overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels & quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery.



Why Join GFL?



GFL Environmental is the only major diversified environmental services company in North America. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!



What's in it for You:

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
  
  


• 401(k) with an employer match
  
  


• Paid holidays & Paid time off
  
  


• Employee Assistance Program with free counseling services.
  
  


• Competitive wages
  
  


• Growth opportunities
  
  

Career Path Potential:



Join #TeamGreen and unlock diverse career growth opportunities through professional development, mentorship, and clear paths for internal advancement.



A "Day in the Life" of an IT Service Delivery Manager (ITSDM):

• Develop and maintain strong, productive relationships with business leaders to support strategic technology needs and business objectives.
  
  


• Serve as a liaison between IT and business, ensuring clear communication of requirements and critical success factors.
  
  


• Facilitate collaboration between business, IT staff, and vendors to drive effective cooperation and timely execution.
  
  


• Monitor IT project progress, manage stakeholder expectations, and ensure successful service delivery.
  
  


• Conduct needs analysis to identify opportunities for process improvements and align business groups with IT strategies.
  
  

Knowledge, Skills and Abilities:

• Bachelor's degree in computer science, IT, or related field; master's degree or relevant certifications (e.g., ITIL, PMP) preferred.
  
  


• At least 5 years of experience in IT service delivery management or a similar role.
  
  


• Strong leadership abilities with proven team management skills in high-pressure, fast-paced environments.
  
  


• Excellent communication and interpersonal skills, effective in engaging with clients, stakeholders, and vendors.
  
  


• Solid understanding of IT service management (e.g., ITIL), project management methodologies, and IT infrastructure and software applications.
  
  


• Knowledge of environmental services will be considered an asset.
  
  

Join us and become part of "Team Green" at GFL Environmental, where your skills and dedication will be valued and rewarded. Apply now for this exciting opportunity!


#GFLTalent


We thank you for your interest. Only those selected for an interview will be contacted.


GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com Apply Now