Quality Control Associate at ADP in Elk Grove Village, Illinois

Job Description:

ADP is hiring a Quality Control / FLT Coordinator I. In this position you will be responsible for coordinating the Quality Control and Full level Tax (FLT) process for new small business clients as they transition to ADP. Gathers historical tax and payroll related information working with Client/Implementation/Sales. Works with client data in all applicable applications. Works effectively to set proper expectations to achieve total client satisfaction and contribute to first year client retention. Identifies and resolves out-of-balance and deposit variance issues. Coordinates quarter end process for FLT clients to meet quarterly FLT deadlines. Provides information to both client and internal business partners regarding FLT inquiries. Escalates urgent client inquiries as appropriate. Complexity varies with position level.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Reviews FLT Orders for completeness.


• Contacts clients via phone and email to explain the FLT process and/or to obtain missing FLT items. Sends applicable system generated letters, Missing information, Out-Of-Balance (OOB), FLT drop, and FLT complete, as required.


• Prepares FLT spreadsheets from FLT Application and client source documents.


• Handles complex client set ups including multi-jurisdiction, large employee count, special taxation, identifies and troubleshoots OOBs and contacts client regarding OOBs and debit approval.


• Ensures FLT status indicators and Clarify/Start Manager are properly updated Notifies Client and Sales Associate of potential client ineligibility as a result of missing data or unresolved issues.


• Manages wipbins within the FLT and Clarify applications providing updates to FLT TSS and/or Management upon request


• Performs other related duties as assigned.

• 1 - 3 Years of Directly Related Experience


• Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Accounting, Math, Business Administration or related