Senior Director Professional Services - Americas at Here in Chicago, Illinois

Job Description:

What's the role?

The Team:


The HERE Professional Services team is a global organization chartered with accelerating the market adoption of HERE's cutting edge products and services. Our customers rely on us to not only deliver excellence, but to help them navigate complex challenges. We provide a unique opportunity to shape customer outcomes, create lasting partnerships and deliver measurable success across multiple industries, while leveraging leading edge technologies.



The Role:


We're looking for a dynamic Senior Director of Professional Services to lead our Americas consulting team and deliver outstanding solutions to our customers. In this strategic role, you will drive growth, elevate team performance, and ensure the highest level of customer satisfaction.



Key Responsibilities:

• 
  Lead Regional Professional Services: Oversee all aspects of the Americas professional services, including revenue, pipeline, bookings, profitability, utilization, and customer satisfaction, including recruiting, developing, and managing a high-performing professional services team.
• 
  Customer Solutions and Advisory: Act as a trusted advisor, creating and delivering innovative solutions that address customer needs and business goals.
• 
  Service Portfolio Promotion: Lead customer interactions to promote and sell advisory, consulting, implementation, and data services.
• 
  Customer Relationship Management: Build and nurture strong relationships, ensuring high satisfaction with service delivery.
• 
  Business Growth: Develop and execute strategies to expand professional services and increase revenue in target segments, including Automotive and Multi-Industries.
• 
  Sales Collaboration: Partner with Sales teams to uncover new opportunities and drive market adoption of HERE products.
• 
  Leadership Contribution: Work closely with the Americas Leadership Team and collaborate with global and regional teams on portfolio innovation, best practices, and project execution.

Who are you?
You are a strategic leader with a passion for technology and a commitment to delivering exceptional customer service. You have a background in solution-based consulting, customer relationship management, and technical project delivery, ideally in Location Technologies.



Qualifications:

• 10+ years of experience in professional services or consulting within software, SaaS, or systems integration.
• Demonstrated success managing a P&L of $10 million plus.
• Proven ability to lead, inspire, and grow professional services teams.
• Strong technical, analytical, and problem-solving skills.
• Capable of building trusted customer relationships and thriving in a fast-paced, dynamic environment.
• Willingness to travel up to 25%.

Come join our team as the Senior Director of Professional Services for the Americas. Lead with us as we continue to drive impactful results for our customers and our business.


HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


Under Section 503 of the Rehabilitation Act of 1973 and VEVRAA, we have developed an affirmative action program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through out People Team.

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Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to address their location-based needs and achieve better outcomes. Our products and services are used for all types of location-oriented solutions, from helping a city manage its infrastructure, facilitating a business to manage and optimize its assets, to providing navigation and automated driving data and technologies.


At HERE, we create solutions that fuel innovation, provide customers with opportunities to use location in creative ways to grow their business, save cost and time, and ultimately improve people's lives. If you are inspired by our vision of an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel. Apply Now