Senior Accounts Receivable Specialist at Myers Industries, Inc. in Akron, Ohio

Job Description:

Job Overview:

The Senior Accounts Receivable Specialist trains and acts as a mentor to less experienced team members. As a senior member of the team, this position reviews escalated issues, collaborates with the extended team, assists in resolving issues and makes recommendations for improvements. Complex issues are forwarded to the Accounts Receivable Supervisor, Credit or Collections Manager or Controller as appropriate.

Duties and Responsibilities

Each member of the Accounts Receivable team cross trains on all team functions to ensure adequate knowledge and timely processing of these mission critical tasks.

• Monitor incoming requests and respond promptly to ensure great customer service
• Trains and acts as a mentor to less experienced team members
• Participates in cash application process and processing customer payments
• Coordinates order release and approval activity for orders on credit hold
• Assist with credit checks and hold release activity to ensure alignment with company goals
• Coordinate customer credit changes with the Credit Manager
• Contact Accounts Receivable Supervisor regarding unclear payments on account and short pays
• Research and recommend initial credit lines
• Analyze and inform sales, district sales manager, and credit & collections manager of credit risks
• Partner with sales team and customer service representatives to resolve disputes
• Research credits and communicate to the customer through the Accounts Receivable Supervisor
• Communicate bad debt write-off recommendations and approvals to management
• Maintain accurate records about the customer payment status
• Maintain accurate customer accounts and Customer Master data
• Maintain accurate Accounts Receivable and sales tax status
• Communicate with Sales & Accounts Receivable Supervisor on top outstanding accounts
• Minimize bad debt write offs by collaborating with collections team for timely collection activity
• Ensure company objectives for DSO targets are met through customer account management

• Other duties as assigned including Accounts Receivable reporting

Knowledge, Skills and Abilities

• Knowledge of Microsoft Excel & word proficiency, data entry, data retrieval, problem solving
• Knowledge of standard accounts receivable policies, processes and practices
• Analytical skills to assist review and manage complex or diverse information
• Ability to multi-task in a fast paced environment, working under tight deadlines and prioritize responsibilities
• Problem solving skills to identify and resolve problems in a timely manner; develop alternative solutions and work well in a team environment
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality; detail-oriented.
• Office skills through education, training and experience, including, but not limited to PC, must have good communication (verbal and written) skills

Education and Experience

• Associate degree preferred- Business Admin, Accounting, Finance
• In the alternative, at least 5 years of related experience
• Familiarity with credit procedures (i.e. Dun and Bradstreet, CreditSafe, Third Party Collections, etc.)
• Must possess excellent organization and communication skills; high attention to detail; ability to work with all levels of management; reconcile values and work independently and across teams.

Physical Requirements

• Must be able to sit for long periods of time