Fraud Analyst II at Amerant in Miramar, Florida

Job Description:

Monitor and detect potential fraudulent activities in a timely and effective manner. Analyze and detect fraud trends, patterns and common points of compromises on portfolios to mitigate exposure to risk through implementation of preventive actions.



Responsibilities:

• Daily monitoring of monetary and non-monetary transactions for potential fraud.

• Numerous real-time queues, for the prevention and detection of card fraud using case management /alert system.


• Channel reports or tools to detect any unusual activity or fraud pattern


• Out-of-band reports generated different Applications


• Often Tags and identify Possible fraud Patterns


• Always reviews numerous real-time alerts and non-realtime, for the prevention and detection of Wires, card fraud, ACH fraud, IVR, Zelle, Personal & Business online banking.


• Always performs outbound call backs for the following scenarios: verify transactions with high amounts, anomalies in the fraud alerts outside customer’s normal behavior, etc.


• Take appropriate and timely actions to block and prevent future fraud while minimizing negative customer impact.


• Processes all disputes according to regulatory guidelines Adheres to all rules and parameters set by the Fraud Prevention unit, Risk Management and Security Areas.


• Provide daily case information for further analysis and investigation.


• Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.


• Keep abreast of Fraud trends that impact financial payment industry.


• May represent Fraud Operations in cross-functional initiatives to proactively prevent fraud.


• Maintains or exceeds established standards for customer service.


• Demonstrated ability in leading root cause analysis


• Strong analytical, interpretive, and problem solving skills, which will require interpreting large amounts of data and its impact in both operational and financial areas required


• Ability to organize/manage multiple priorities and projects


• Ability to develop effective working relationships, internal and external to Fraud, Claims and Disputes


• Must be adaptable to changing work priorities to address fast-moving fraud trends

• Associate Degree or equivalent of experience


• ABA Certificate in Fraud Prevention

• One year of banking experience.


• Ability to multi-task, conflict management, and telephone etiquette


• Experience in a payment or loss prevention environment preferred.


• Flexible schedule to work nights, holidays and weekends

• Bilingual (English/Spanish) Required


• Fluency in Windows Operating Systems


• Fluent knowledge in Windows Office: Outlook, Excel, Word and Powerpoint


• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools


• Basic eCommerce specific to banking portals, online authentication, identity and fraud protection highly desired