Client Insights & Service Sr. Manager/Consultant at Circana in Chicago, Illinois

Job Description:

Client Insights Consultant




Let's be unstoppable together!



At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.


Learn more at www.circana.com.



What will you be doing?



This role will work with multiple manufacturers and be fully remote. Collaborate with our clients and internal teams to maximize and apply insights gleaned from Circana data, including but not limited to retailer level purchase dynamics, household purchase behavior, internal and external business reviews, and other custom projects. Advocate for your client and create/close new opportunities with them.


Can you build rapport to provide exceptional service and insights in a fast-paced environment? Can you recognize client needs and turn them into potential revenue growth? Then this position is for you.



Job Responsibilities



This will be a hybrid role bringing together our Client Insights & Client Service functions. To be successful in the position you must possess and be able to execute upon five key skill sets:


Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients:


- Approach client with coherent, actionable and fact-based data/recommendations appropriate to their business needs


- Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client with focus on leveraging technology and speed to insights


- Identify business issues and opportunities and suggests the appropriate level analytic solution/approach , while also best leveraging UNIFY platform and tools


Consultative Selling: Apply knowledge of the business, industry and domain to identify, create and close business opportunities:


- Ask questions to test assumptions and challenges the status quo


- Synthesize information on a variety of issues; translate the information into a project framework that ultimately provides solutions for clients


Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image:


- Become trusted by client, Circana client solutions teams, Circana cross functional organizations, Circana business partners and considered a domain expert and business partner


- Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish


Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met:


- Develop and maintain a deep understanding of customer needs and requirements


- Help customers identify solutions to problems they did not know they had


- Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improving the relationship


-Track and organize multiple work streams against multiple clients, and manage time and resources against changing priorities



Requirements

• 5+ years of experience with syndicated data, analytics, category management, or related fields


• Marketing and/or sales with a premier Consumer Packaged Goods (CPG) company or other companies using syndicated or POS data


• Demonstrated expertise in translating data and analysis into relevant implications


• Experience with syndicated data


• Strong project management and process skills


• Able to engage in consultative manner with clients when helping solve/manage content deliverables

Circana Behaviors



As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions


• Seek Clarity: Embracing complexity to create clarity and inspire action


• Own the Outcome: Being accountable for decisions and taking ownership of our choices


• Center on the Client: Relentlessly adding value for our customers


• Be a Challenger: Never complacent, always striving for continuous improvement


• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity


• Commit to each other: Contributing to making Circana a great place to work for everyone

Location



This position can be located in the following area(s): remote


The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.


The salary range for this role is $90,000 to $115,000.


Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice) Your current employer will not be contacted without your permission.


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