Customer Call Center - Remote at Vitalant in El Paso, Texas

Job Description:

Description

Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference.? If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an orgaization created to care, and a team committed to lead - together.

Your impact as a Donor Outreach Coordinator is vital. You will s upport Vitalant's life saving mission by actively engaging with current, previous and potential donors to schedule their next blood donation at a local blood drive.

What to Expect

Schedule: Sunday-Thursday or Tuesday -Saturday. 10:30am-7:00pm (Arizona time)

Start Date: January 13, 2025

Our c omprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance


• 401K + 5% company match


• Tuition assistance up to $5k per year


• Free basic life and AD&D insurance


• Free short-and-long-term disability insurance


• Paid time off


• Employee Resource Groups


• Recognition and perks

• Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential.


• Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals.


• Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service.


• Code donor records appropriately based on the information provided by donor and management.

Requirements

• High School Diploma or GED required


• One year of customer service experience preferred


• Call center experience preferred

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Minorities/Females/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here