Job Description:
Join our team as a Marketing Automation Manager and become the catalyst for streamlining processes and optimizing our automation efforts! Utilize your expertise in marketing automation to create automated tasks and workflows that enable personalized customer journeys, ensuring relevant and timely messaging across marketing campaigns. Ultimately, the goal of the Marketing Automation Manager is to use automation to improve marketing's operational efficiencies and grow the bottom line - combining strategy, creativity, and technical skills to build lead nurturing workflows and content triggered by scoring, field updates, behavioral activity and more.
As the Marketing Automation Manager, you will own the marketing automation platform, integrations, and be responsible for fully leveraging its capabilities, setting processes, optimizing lead scoring, landing pages, and maintaining data hygiene.
Responsibilities:
- Own and define the Zelis marketing automation strategy and develop the automation playbook (e.g. areas of focus, workflow designs, martech stack strategy and implementation/integration)
- Develop comprehensive marketing automaton strategies aligned with business objectives and target personas for each segment we serve. Responsible for overall development and execution, including segmentation, testing, and continual evaluation for improvements.
- Lead marketing operations initiatives in HubSpot and Salesforce such as managing the lifecycle strategy, lead scoring evaluation, lead nurturing, segmentation, and data cleansing.
- Drive the strategic development of client engagement communications across the organization. Collaborate with cross-functional teams to integrate marketing automation into broader client/marketing initiatives, developing processes and reporting cadence.
- Monitor, track, and analyze the performance and effectiveness of marketing automation campaigns. Implement and optimize marketing automation workflows to nurture leads, drive engagement, and improve the customer journey.
- Develop actionable reports and analyze data to measure the success and ROI of marketing automation efforts.
- Maintain Marketing Automation integration with CRM and assist in the integration of additional platforms into the marketing automation software
- Troubleshoot technical issues with campaigns or marketing automation platforms and propose solutions.
- Manage marketing automation efforts and processes. Research and use the latest best practices, strategies, and industry standards.
What You Will Bring:
- 8-10+ years experience and demonstrated expertise working with marketing automation and engagement platforms (HubSpot, Salesforce Marketing Cloud, Marketo, etc.) required.
- 5+ years of technical HubSpot and Salesforce experience including integration management, complex operational programs, and segment configuration.
- Experience managing a global team with ability to support organization model work outside the US, preferred.
- Strong understanding of the SaaS business model and B2B Marketing funnel
- Experience in setting up and configuring marketing automation platforms and integrations between CRM systems and other platforms.
- Experience building, testing, and optimizing HTML emails with dynamic coding required.
- Ability to prioritize and handle multiple projects simultaneously, perform in a fast-paced environment, and maintain a high level of detail and accuracy.
- Excellent communication and collaboration skills to work cross-functionally.
Education:
- Bachelor's degree in marketing, digital communications and/or relevant experience
Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
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