Business Intelligence Analyst (Clinical Operations) at TriWest Healthcare Alliance in Phoenix, Arizona

Job Description:

We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, *WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Business Intelligence Analyst is customer focused and facilitates turning data into information to drive business processes and monitoring. The position collaborates to ensure relevant analysis and complete, timely reporting is provided to meet TriWest business needs and our contract requirements. Facilitates meetings, identifies, collects, organizes and prioritizes data requirements and business processes changes to meet reporting and visualization requirements. Clarifies complex business issues and recommends solutions. Advocates business process improvement through data analysis, process change, and technology application.

Education & Experience

Required:

• Bachelor's degree in Business or any other relevant degree or equivalent experience
• If supporting TRICARE contract, must be a U.S. Citizen
• If supporting TRICARE contract, must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• 3 - 5 years of experience in a Business Analyst or data analysis role
• Advanced knowledge of Business Intelligence tools (e.g. Tableau, SSRS, SAS)
• Experience with process flow documentation and design
• Moderate SQL development skills

Preferred:

• 2 - 5 years of experience in a healthcare operations environment
• Experienced Tableau user
• Experience with statistical analysis tools (e.g. SAS, R, etc.)
• Clinical analytics experience
• Call Center reporting experience
• Healthcare Claims reporting experience
• Experience developing Tableau dashboards
• Experience with geo-spatial analysis tools (e.g. ESRI)

Key Responsibilities

• May lead project team assignments of moderate scope requiring expert technical skills or good understanding of business functions. Collaborates with others teams within the organization to develop and implement data-driven solutions.
• Key member of business insights team requiring expert technical skills or good understanding of business functions. Documents the reporting process; works collaboratively with team members.
• Responds under short turnaround times to provide data and answer detailed questions on data and trends.
• Effectively educates end users on what reports mean by telling the story behind the report.
• Develops, delivers and maintains quality IT solutions to support business processes, in line with IT guidelines and architectures.
• Balances clients' business requirements and preferred technical architecture. Recommends creative and innovative solutions to business or technical problems. Provides client support for operation systems consistent with service level agreements (SLA's). Ensures work is technically sound and in compliance with established quality and timeliness standards.
• Simplifies or eliminates low value-added work processes.

• Takes active steps to increase understanding of client's business environment, priorities and processes, and emerging technology issues.
• Delivers analysis/reporting product and support while managing clients' expectations. Interfaces with customer and other departments to ensure project objectives are achieved. Interacts with vendors on routine testing matters.
• Analyzes and identifies core business processes for application design.
• Communicates issues openly, honestly, and timely with peers, management and customers.
• Prepare and present new initiatives to senior leadership to help obtain buy-in and support.
• May work with vendors to clarify and resolve tool/software functionality issues.
• Participates in the definition, implementation, and execution of best-practices.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Knowledge of the healthcare industry; expertise with data modeling & data mining; experience with data architecture, design & development, with DB2 and MS SQL DBMS, one or more OLAP/Reporting tools (Cognos and Microsoft Analysis Services, ETL tools (Cognos Data Manager or MS SQL EIS); experience with Tableau; strong knowledge of Excel, Access, and query language/software.

Working Conditions

Working Conditions:

• Availability to work any shift
• Works within a standard office environment, with minimal travel
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage


• Generous paid time off


• 401(k) Retirement Savings Plan (with matching)


• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance


• Tuition reimbursement


• Paid volunteer time

*Annual base salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $90,000- $115,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

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