Job Description:
ABOUT THE TEAM
Shaner has an amazing opportunity at our Holiday Inn Express Charleston-Civic Center located in the beautiful riverfront capital of Charleston, West Virginia. We offer 195 rooms that feature our signature "great night's sleep" mattresses, plush pillows, high-speed Wi-Fi and more. The hotel also offers a fitness center, a cozy Great Room for relaxing or TV watching, and complimentary hot breakfast buffet with the world's best warm cinnamon rolls!
ABOUT US
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
JOB DESCRIPTION
- Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
- Helps ensure compliance with and completion of all daily operational procedures by the Sales department.
- Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that Sales team is informed as well.
- Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations who purchase hotel services.
- Helps determine and implement what additional business or market segments the hotel should pursue.
- Establish special packages or programs to boost occupancy during slow periods, and creating advertising through newspaper, direct mail, billboards, etc. in support of these programs.
- Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
- Ensures communication with General Manager, all other Department Managers, and staff.
- Other duties as assigned.
Responsibilities
Responsible for development, solicitation, maintenance of accounts in assigned market segments to meet or exceed budgeted goals, and for the management of all aspects of the Sales department in accordance with hotel standards.
Qualifications
- Minimum 4 years progressive experience in sales, preferably in the hospitality industry.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Bilingual English/Spanish a plus.
- Familiarity with the local economy and market conditions.
- Working knowledge of hotel operations.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Familiarity with Sales and Marketing tools.
- Ability to read and interpret documents, such as B.E.O.'s, safety rules, procedure manuals.
- Knowledge of organizing set up requirements from information on B.E.O.'s.
- Knowledge of local activities and attractions appropriate for clientele.
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